Report: #836484

Complaint Review: Printerpix

  • Submitted: Thu, February 09, 2012
  • Updated: Mon, February 13, 2012
  • Reported By: MAD Scrapbooker — Charlotte North Carolina United States of America
  • Printerpix
    107 Commerce Street
    United States of America

Printerpix Danielle is the person that helps in customer service Sent package to wrong address and will not send another one Internet

*REBUTTAL Individual responds: Trying to help

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I am freaking pissed with this sorry company.   I tried them out through groupon even though i was skeptical.  I ordered my package and there is only one way to get them to deliver - they can't do express.  Anyway i put the right address and company name because i wanted it delivered to me at work. Well these jokers made a mistake and did not put my suite number (even though i put it on there) and my package was delivered to somewhere and is missing now for almost 2 weeks.  They seen the problem and told me that i need to file a claim with the post office. WTH!!!! I paid you and they should be responsible for getting my package to the right location that I put on the receipt.  Then the customer service person DANIELLE said oh well we shipped it so now it is on me!!! I will never use again -- they have the worst customer service in history.  Didnt offer a solution or reinbursement or a discount!! NOTHING!!! I will continue to use MIXBOOK they are the best and provide the best books!! Printerpix can keep that $20 I paid because they probably need it more than I do. 

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#1 REBUTTAL Individual responds

Trying to help

AUTHOR: Printerpix - (United Kingdom)

I apologize for the problems, although we did ask that you place a claim with the post office for the missing package, we also scheduled a reprint. 

Thank you,


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