Complaint Review: ProAudioStar - Brooklyn New York
ProAudioStar This company shipped me damaged merchandise, and then lied repeatedly about issuing a refund. Brooklyn New York
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Do not buy from this company! However good the deal may seem, it is not worth it. These scam artists will do nothing but waste your time.
I purchased a pair of b-stock active studio monitors that were supposed to be in perfect condition. They arrived to me badly damaged. While it is possible that they may have been damaged in transit, there were a couple of things that made me suspicious. It was obvious that neither box contained all of the original packing material, and one of them hardly had any protecting foam around the speaker at all. Neither box included a power cable, and one also did not include the manual/warranty/etc.
I sent an email and left a voice message with proaudiostar, neither of which were returned. I was eventually able to get someone on the phone who sent me shipping labels and promised me a full refund. I packed the speakers up again as best as I could, slapped the shipping labels on them, and dropped them off with FedEx.
I watched the tracking number for the FedEx shipment and saw that they made it back to proaudiostar successfully. However, this is where the real trouble started. It took three and a half weeks from the time they arrived back to proaudiostar for the company to finally issue me a refund. During this time I sent numerous emails, which were never returned. I left numerous voicemails without ever receiving a returned call. The times that I was actually able to get someone on the phone, I was lied to again and again. I was given a new excuse about why the refund hadn't been issued every time I spoke with someone.
On at least 4 occasions over that 3.5 week period I was promised that the refund had been issued, and that it would simply take 1-2 business days for it to appear in my account. Again and again this turned out not to be true.
It was only after threatening to take them to court that I finally received my refund.
This report was posted on Ripoff Report on 06/04/2018 05:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/proaudiostar/brooklyn-new-york-11237/proaudiostar-this-company-shipped-me-damaged-merchandise-and-then-lied-repeatedly-about-1446033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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