Probikekit In February I purchased cycling bib short from this website. They advertised free mailing. On February 13, I received a request for an additional $35 from a custom brokerage firm. Northwich England / Cheshire

 In February I purchased cycling bib short from this website. They advertised free mailing. On February 13, I received a request for an additional $35 from a custom brokerage firm. At no time did Probikekit say they were sending the shorts to a custom broker or that there would be brokerage fees. When I wrote Probikekit they admitted it was a mistake and they were discontinuing the practice. I had purchased goods from them before and there were never brokerage charges. I asked for my money to be refunded on Feb. 13 2018. They refuse to refund my money until the item is returned by their broker to their warehouse. This holds me responsible for an item I never received due to Probikekit's error. As of March 26 2018 I have not received a refund and they continually refuse to refund my money.

Probikekit In February I purchased cycling bib short from this website. They advertised free mailing. On February 13, I received a request for an additional $35 from a custom brokerage firm. At no time did Probikekit say they were sending the shorts to a custom broker or that there would be brokerage fees. When I wrote Probikekit they admitted it was a mistake and they were discontinuing the practice. I had purchased goods from them before and there were never brokerage charges. I asked for my money to be refunded on Feb. 13 2018. They refuse to refund my money until the item is returned by their broker to their warehouse. This holds me responsible for an item I never received due to Probikekit's error. As of March 26 2018 I have not received a refund and they continually refuse to refund my money. In February I purchased cycling bib short from this website. They advertised free mailing. On February 13, I received a request for an additional $35 from a custom brokerage firm. At no time did say they were sending the shorts to a custom broker or that there would be brokerage fees. When I wrote they admitted it was a mistake and they were discontinuing the practice. I had purchased goods from them before and there were never brokerage charges. I asked for my money to be refunded on Feb. 13 2018. They refuse to refund my money until the item is returned by their broker to their warehouse. This holds me responsible for an item I never received due to 's error. As of March 26 2018 I have not received a refund and they continually refuse to refund my money. Refused a refund for returned goods Northwich England / Cheshire