NOTICE! Those consumers located in the European Union, effective 5/24/2018 due to the GDPR, citizens of any GDPR applicable country or anyone sitting in, or operating from, such country are prohibited from using this site. Read our Terms of Service to learn more. By using our site you understand and agree to these terms. Don't blame us... blame Europe! This site uses cookies to store information on your computer which may track your browsing behavior on our site and provide you with ads or other offers that may be relevant to you. Some are essential to make our site work; others help us improve the user experience. Read our Privacy Policy to learn more.

Report: #1435238

Complaint Review: ProBikeKit - Northwich England / Cheshire

  • Submitted: Tue, March 20, 2018
  • Updated: Tue, March 20, 2018
  • Reported By: Cameron — Maylands Western Australia Australia
  • ProBikeKit
    Meridian House, Gadbrook Park, Rudheath,
    Northwich, England / Cheshire
    United Kingdom

ProBikeKit Pro Bike Kit PBK Fraudulent transactions, poor customer service Northwich England / Cheshire

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I ordered a two part cycling outfit from the ProBikeKit Australian website. Herein lies the first bit of deceipt as the Australian website creates the illusion that this is an Australian based company. It isn’t. It is simply a mirror of their UK website and every aspect of the company (orders, transactions, product dispatch and customer non-service) is done from the UK. The website indicates when items are unavailable due to no stock. The items I selected were indicated to be in stock. After several weeks, they shipped me 1 Part of a 2 part outfit, which is completely useless to me. They charged me for it too. At the same time, they commenced sending me numerous emails happily advising that my order would be fulfilled soon. I received the first garment and, assured the second part was to follow, tried it on for fit.

After several more weeks and emailed promises of pending dispatch, I wrote to ProBikeKit which is in itself a painful experience. You have to log into your account to email them and ever response is from a donotreply email address. I asked them where my order was. Jack promptly told me that, contrary to their previous lies, the item had never been available to ship from the time I ordered it. The last part had been purchased shortly before my order and they would not be getting more stock He cancelled my order. What about the unusable part they they shipped and charged me for, knowing I’d never be able to use it? Sue Snowling, their customer relations manager politely told me too bad too sad (not her words), no refund because I had worn (tried on) the outfit. "But I only tried on because you emailed and promised the other part was on the way”, I had told them. Too bad. Don’t deal with this company. Their sales tactics are unscrupulous, fraudulent and deceiptful and their customer service experience woeful. Go to (((REDACTED))). you’ll have no problems

This report was posted on Ripoff Report on 03/20/2018 02:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/probikekit/northwich-england-cheshire-cw9-7ra/probikekit-pro-bike-kitpbk-fraudulent-transactions-poor-customer-service-northwich-engl-1435238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!