ProBikeKit Pro Bike Kit PBK Fraudulent transactions, poor customer service Northwich England / Cheshire

I ordered a two part cycling outfit from the ProBikeKit Australian website. Herein lies the first bit of deceipt as the Australian website creates the illusion that this is an Australian based company. It isn’t. It is simply a mirror of their UK website and every aspect of the company (orders, transactions, product dispatch and customer non-service) is done from the UK. The website indicates when items are unavailable due to no stock. The items I selected were indicated to be in stock. After several weeks, they shipped me 1 Part of a 2 part outfit, which is completely useless to me. They charged me for it too. At the same time, they commenced sending me numerous emails happily advising that my order would be fulfilled soon. I received the first garment and, assured the second part was to follow, tried it on for fit.

After several more weeks and emailed promises of pending dispatch, I wrote to ProBikeKit which is in itself a painful experience. You have to log into your account to email them and ever response is from a donotreply email address. I asked them where my order was. Jack promptly told me that, contrary to their previous lies, the item had never been available to ship from the time I ordered it. The last part had been purchased shortly before my order and they would not be getting more stock He cancelled my order. What about the unusable part they they shipped and charged me for, knowing I’d never be able to use it? Sue Snowling, their customer relations manager politely told me too bad too sad (not her words), no refund because I had worn (tried on) the outfit. "But I only tried on because you emailed and promised the other part was on the way”, I had told them. Too bad. Don’t deal with this company. Their sales tactics are unscrupulous, fraudulent and deceiptful and their customer service experience woeful. Go to (((REDACTED))). you’ll have no problems