ProFlowers Complete scam-ruined order, no customer service Internet

 Complete scam. Ordered an "It's a boy" basket to announce gender of our child to his grandparent, complete with big balloon saying "ITS A BOY". Flowers showed up very late, wilted, and did not look ANYTHING as pictured online. No balloon, nothing indicating it was about a baby boy at all. 80% cheap green filler and daisies when I had ordered roses, lilies, and irises. I paid $70.00 for sad, old funeral flowers! Spent almost an hour HAGGLING with overseas customer service rep reading a script who offered the same coupons (I am obviously never ordering again) 5 times before I demanded a supervisor who "checked with his resources" and finally offered me a 35% discount- off only the flowers, not the $20 I paid to have them delivered on a weekend. A whopping $16 discount on a ruined special gender reveal moment that can't be taken back. Thanks for nothing but a smarmy attitude, I'm never ordering from anyone but 1-800 flowers again.