Proflowers Unrequested vase added to flower order Internet

Placed order for flowers, optional vase not selected.  Called a few minutes later when E-mail message showed excessive charge.  It was discussed and agreed that vase was added to order and it would be corrected.  I was told the PayPal charge would be corrected.

Several weeks later noticed the wrong PayPal charge was not corrected.  Talked to Proflowers agent, discused all details of  the order, was placed on hold for researching issue.  Finally response was that problem was found and the cost of vase would be corrected.

Received E-mail apologying for the refund not being applied to my account, but I had to provide all the information already verified on the 20 minute previous call.  I felt I had spent enungh time on this issue and they were just harassing me.