Complaint Review: Promgirl - Internet
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- Author Not Confirmed
- Promgirl 733 North Broad Street Internet United States of America
- Phone: 302-279-1052
- Web: promgirl.com
- Category: Clothing Stores
Promgirl store credit says I have no email cant log in deleted my account Internet
*UPDATE Employee: Please give us the opportunity to help you!
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In 2011 I registered for a site called Promgirl.com. I used Promgirl online to order a dress in May 2011. I recieved the dress and was unhappy with it so I sent it back and got store credit in return. In June 2011 I ordered a new dress with some of my store credit, but since then I still have $250 worth of store credit left that I would like to use. In order to use this I have to log onto my account on Promgirl. Everytime I try to log on a message pops up saying "The username and password combination you tried is not correct." I thought maybe I got my password wrong, so I tried resetting my password. In order to do this I must give them my e-mail address. I did and I got this message- "We could not locate a user account for the email address you specified. Please try another email address or sign up for an account." This isn't possible considering I have ordered from them before using the same e-mail address and becuase i'm still recieving advertisments from to my e-mail. I have used their "Online Chat Help" three times, being told by each online helper to e-mail different people. I e-mailed these people three weeks ago and still have not been getting any replies. I contacted support@promgirl.com and the best reply I got was an automated message saying "Thank you for contacting us!
We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day."
It's been a week and I still havn't recived any replies so I decided to call and speak with a representative about my issue. The lady on the phone told me she didn't know how to help me and that she'd "Look into the problem and get back to me withthin the day.' It's been a week and I havn't heard back from her.
The site owes me store credit, and information on how I can get my account back. Yet instead they are ignoring me and putting the issue off. I would appriciate any help Ripoff Report could offer.
Thank you.
This report was posted on Ripoff Report on 10/01/2011 08:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/promgirl/internet/promgirl-store-credit-says-i-have-no-email-cant-log-in-deleted-my-account-internet-783555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Please give us the opportunity to help you!
AUTHOR: Promgirl.com - (United States of America)
SUBMITTED: Tuesday, October 04, 2011
Hello Hannah,
We would like to apologize for not getting back to you immediately as you were promised.
I was unable to find your contact information or order history, so please contact us right away with your order numbers, and we will do everything possible to help you. We would like to assist you so please reach us toll free at 888-843-7766 or email us at support@promgirl.com with a phone number we can use to reach you.
You can definitely use your store credit code at checkout regardless of whether or not you are logged in to the site. Our site login system is a new improvement this summer and was not in place in May so you may be having trouble logging in with the email address you used then.
Please contact us as soon as possible with your information and we can look up your store credit code for you so you can use it!
Thanks!
Promgirl
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