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Report: #506425

Complaint Review: Propay - Internet

  • Submitted: Thu, October 08, 2009
  • Updated: Sun, March 25, 2012
  • Reported By: Javan — san antonio Texas U.S.A.
  • Propay
    United States of America

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 i opened an account with propay to give my customers an alternate payment method.

as soon as my customer paid them, they "closed" the account, and did not reefund my cusotmer, ripping them off for the purchase price of the item.

looking into propay, on the front page of their website, they claim to be agents of wells fargo mbank, and metabank of south dakota.

i called wells fargo bank they said: propay is not an affiliate or agent of ours, and we never heard of them, it may be they hav an account with us, but we can;t share that information.

metabank says: we issue debit cards for propay accounts with propay's name n them, but they are not owned operated or affiliated with metabank.

this is a ver blatant rip off of people money, and personally identifying information.

 in addition they pulled a personal credit report without authorization. i guess they check the financial hralth of their inended victims to see how much thwy can steal?

This report was posted on Ripoff Report on 10/08/2009 02:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

EVP Risk Management

AUTHOR: Lance - (USA)

I would be more than happy to discuss this matter with you. Please send me an email to with a number that I can reach you on. We take all matters of customer dissatisfaction seriously.

Best regards,

Lance Rich
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#2 Consumer Comment


AUTHOR: Fraud Investigator - (United States of America)

That 'person' who represents PROPAY company is a LIAR! TOTAL FRAUD! They did the EXACT SAME THING TO ME! And THOUSANDS OF OTHERS TOO!!  Dont believe a WORD they say, they RIP OFF customers, and KEEP their money, PERIOD!! They do NOT support their merchants at ALL. People should get together and CLOSE THEIR OWN MERCHANT ACCOUNT THAT PROPAY USES!! Go straight to the SOURCE, and CUT THEM OFF, so they cannot SCAM any more people out of their HARD EARNED MONEY! PERIOD!
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#3 UPDATE Employee

ProPay Clarification

AUTHOR: Lance - (USA)

The report filed on ProPay is inaccurate. This customer's account was closed simply because he doesn't meet our internal requirements for a merchant account. The criteria to have a ProPay account was too low (based on a credit based tool) and well as his feedback and DSR scores with eBay don't meet our requirements. The annual fee was refunded immediately and the customer was refunded. All parties have been made whole. The terms and conditions listed on the ProPay website under "Legal Agreements" clearly state that we are authorized to use a consumers credit score when making a decision to open a merchant account.

ProPay is sponsored by Wells Fargo to conduct merchant business and MetaBank for card issuance. 

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