Complaint Review: ProPay - Lehi Utah
- ProPay 3400 N Ashton Blvd, Suite 200 Lehi, Utah United States of America
- Phone: 8013415300
- Category: Credit Card Processing (ACH) Companies
ProPay Propay holds your money hostage. Stay away! Lehi, Utah
It all started out so well. I needed a merchant to process credit cards and Propay seemed to be the ideal solution - ok fees, low yearly fee, acceptance of all credit cards. So I signed up and started processing. It was bliss.
It was not until I tried to transfer the money to my bank account that I found out the bad news... Somewhere in the agreement forms it was mentioned that all funds processed will be held for 180 days - that's right SIX months, until they can be released. I tried to fight it but told myself "your mistake for not reading the small prints." So I waited the 6 months...
Come the 6months I tried again to transfer the money... still can't. I called the customer service and get told "oh, sorry you can't. You need to build up a reserve of $3000.00" At this point I was aggravated and frustrated. Mind you, my account balance with Propay was ( IS, the money is still with them at the moment I write this article) more than $3500.00 I point that out. To which I get "Oh sorry, they must have not taken the reserve out..."
So I said fine, "I would like to close my account."
-Sorry we can't until you transfer all your money.
I will have to call them and battle to get my money, money that they have held for more than 6 months, money with which they probably made a big chunk of profit... Money that a small starting business could have used.
To sum up
- know what you're getting yourself into if you consider Propay
- read everything
- stay away from Propay
This report was posted on Ripoff Report on 09/09/2009 05:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/propay/lehi-utah-84043/propay-propay-holds-your-money-hostage-stay-away-lehi-utah-492423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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