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Ripoff Report | ProPay Review - Orem, Utah - Propay propaycom ripping
Report: #382982

Complaint Review: ProPay - Orem Utah

  • Submitted:
  • Updated:
  • Reported By: Southern California
  • Author Confirmed What's this?
  • Why?
  • ProPay 500 Timpanogos Parkway Orem, Utah U.S.A.

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I have been using this company for processing credit card sales for the last 10 months. A friend of mine recommended them. It was going okay until the economy started getting bad and people are calling their banks for refunds on their account. When you get a charge off, they charge you $15. You are suppose to fax or email them an explanation. Once you get a charge off they are suppose to refund you the money, when you explain yourself. But its up to the bank to refund propay. So you are out merchandise that was mailed out to your customer, plus a $15 fee and the money that the customer sent to pay you to mail out.

I do not recommend using this credit card processing company. Their customer service is horrible.They much rather you email them but when you do, they do not respond but email you a cheesy email that did not direct you personally. Their customer service reps do no know what they are doing. I spoke to a guy named, Cheick. He said, the resolution department does not speak to their customers, he didnt know why, that he told them about my situation and that they will email me. Customer service is limited.

I transferred about $200 into my account. It never went into my account, where is it? I asked Propay, they hung up on me. They never responded to my questions!

If you get a charge off, and you send the proper information that they need, they will freeze your account if you get five charge offs. You can no longer transfer money to your account but you sure can process credit card. The process of freezing your account is 120 days - with no interest!!!

This company is now linked to ebay. Dont fool yourself that would be a good thing. This company will rip you off! DO NOT USE THEM!

Southern, California

This report was posted on Ripoff Report on 10/20/2008 01:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/propay/orem-utah-84097/propay-propaycom-ripping-off-customers-propay-accept-credit-cards-not-safe-not-affor-382982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

ProPay Scam - propay.com Ripping off Customers ProPay ACCEPT CREDIT CARDS Not SAFE & Not AFFORDABLE


POSTED: Monday, February 02, 2009

Still no updates...they still rip you off and have horrible customer service!!!

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#1 Author of original report

ProPay - propay.com Ripping off Customers Propay Sucks Ripoff Scam Company


POSTED: Friday, January 02, 2009

Now they have updated their freezing on my account for 6 months...its been changed to 120 days to 6 months!!!

They now have closed my account. I cannot log into my account to resolve any of my accounts. I have over $600 in my account. It is frozen and now I cannot do anything with that money. They are now withdrawing money from my checking account. I have a $600+ in this propay account. And now sucking my checking account out. This company is worthless and a plain out scam!

I have contacted my back account so that they will not be withdrawing my account!

Propay and their entire staff are jerks. They do not help at all.

"account is closed, and you are not welcome to use ProPay any more."

Wow...this is mind boggling because I have money in this account. Now they abandon their customer a year later!

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