Protect America 6 false Alarms in 8 days Austin, Texas

There was a knock at my door I opened the door and saw a police officer and four other units rolling up to my house.  The policeman calls me out of my house and asks me what was going on. I told the officer that it was a faulty alarm system and that I had called the monitor center and told them it was a false alarm.

Then a few minutes later there was another knock at my door.  It was the fire department.  They had been told it was a carbon monoxide detector had gone off. Now if this had happened once it would be forgivable, however, this has happened many times before where the police or fire department have showed up at my house. 

One time about 6:30 am.   I appreciate those who serve and do not think an alarm company should be allowed to waste public dollars.

Later that afternoon the motion detector triggered again and sent the Fire department out for a 2^nd time on in a day---  so three times the police or fire depts. Came to my house.

When this event took place on 3/03/2016, I had just come into my house after bring home a keyboard I had let someone borrow. As I was placing the keyboard in the basement, the motion detector set off the alarm. The monitor station for my system misread the alarm as a carbon monoxide detector.  I told them on the phone that it was a motion detector. And you know the rest of the story. -- (update) After spending 4 hours on the phone with Protect America on 3-03-2016 - the we had another false alarm.

This has been going on since 10/2013.  Over 2 years of Hassel and lack of security for my family.

When we first bought the system, they sent it to us, for us to install.

This is a very time-consuming process, on the on the phone for hours programming each piece into the system. The system continually had false alarms and system issues.  Each time there was a problem I had to be on the phone several hours to resolve it.  This did not happen once, twice or three times but so many I cannot recall.  After replacing the main panel and many sensors about 3 or 4 times within the first several months, I asked to cancel the service, they said they would send a technician, and if I had any more issues they would allow me to cancel service. (this was a lie after the police and fire showed up I immediately called to cancel, and they would not keep their word).

The Technician

The technician came worked on the panel, and things were fine for a few months, and then it started having problems with registering sensors and false alarms again. So after so many panels (possible 6-8 panels or more and hours and hours of time on the phone trying to program the system) I decided to cancel my contract. The lady on the phone would not cancel my contract because I had not talked to a tier 2 technician.  She said they knew more than all the other technicians. Now  I had been dealing Protect America with since 2013, AND JUST NOW they want me to talk with someone who can fix it.

I was with another alarm company for 12 years and had little to no issues.

In my opinion, If you want your family to wake up in the middle of the night with the police or firemen at your door, then choose Protect America.  If you want your door sensors, fire detectors or carbon-mono-oxide  detectors not to work then, choose Protect America.

In my opinion, Protect America has deceptive sleight of hand methods to try and force you to stay with them and not provide safety nor security for my family.  They have not provided close to any expectation of services rendered for what my family has paid and endured.  We paid extra to have a quality system installed and did not receive it.  We were promised safety and security which they have not provided.

3/11/2016

It’s now 3/11 after spending 4 hours on the phone on 3/03/2016

They had programmed the monitor center wrong.   The motion detector would go off and the monitor center reads it as a carbon monoxide detector.

So the fire department has now come to my house 2 time in one day again.

Protect America in my opinion does not care if they abuse public resources.