Complaint Review: Protect America
Protect America Subpar Services and Absurd contract Austin Texas Nationwide
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From day one it has been a nightmare and I'm so mad at myself for not listening to the first sign when they ran my credit and took my 100.00 plus dollars and my system never showed up. I told them then to just cancel it but I gave them a second chance when the lady apologized and offer to add a few more sensors. I still was not happy but I new if I cancelled it I would be back at square one looking for/ scheduling with a new company . DONT FALL FOR THE SCAM! You will be stuck in a THREE YEAR CONTRACT with a SUBPAR COMPANY. They send this ancient looking equipment, camera, and sensors that you have to install yourself. The buttons on the key pad are so hard half the time the number you pressed doesn't even register. I had a false alarm that should have never went off in the first place cancelled immediately NO ONE CALLED NO ALARM WENT OFF... The police show up and of course a $250 bill shows up as well from the police station for their "unneeded services" Customer service representative are nice but don't follow through they say they will have some one call you and never do! Oh and the one time he did call me back he called at 6:17 pm and my phone did not ring went straight to vm I called him back at 6:19pm and of course it was a 800 number by time I got in touch with someone 15 minutes later they tell me the department is closed for the day. REALLY!?! Prior to that incident I had another false alarm incident and instead of them calling me directly first. The person that lives here they call my mother who is having a panic attack at this point because she does not live with me and does not know what's going on. They didn't call the primary or the secondary number. Then the whole issue was because their "high end " Velcro sensor fell off the door. I honestly don't know how it's even possible for them to have all those ads online with positive feed back. They have to be paid advertisement because anything consumer based are all negative. I called to cancel this so called "service " and was told you can't so I requested a copy of my agreement. NO KIDDING it took 5 calls over a 3 week span to finally get my agreement. I have blocked them through my bank and is in the process of CONSULTING WITH A LAWYER... We all need to REPORT THEM to the BBB Maybe they will get SHUT DOWN. I have issues after issues with them I can't even sit here and right them all down but I'm going to fight this contract. WHY PAY A COMPANY A X AMOUNT OF DOLLAR TO "PROTECT" YOU HOME AND FAMILY if you can't even trust them with the basic customer service and follow through. I wouldn't trust protect America to protect a dogs house let alone mine, where my family resides. The company is so shady and impractical. How do you not have any way on cancelling service if it's a legitamate reason. They don't care if your having financial issues, moving to an apartment, or just completely I satisfied with service. They don't even follow the rules of my city and county which states they are not suppose to activate or even send out alarm systems until they have proof that the permit has been received. I got that information straight from the police home alarm department so maybe that will help with my case with my lawyer because technically the thing was installed illegally.
This report was posted on Ripoff Report on 10/18/2015 11:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/protect-america/nationwide/protect-america-subpar-services-and-absurd-contract-austin-texas-nationwide-1262137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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