Report: #1393995

Complaint Review: Protect America

  • Submitted: Sat, August 19, 2017
  • Updated: Sat, August 19, 2017
  • Reported By: PTK61 — SKIATOOK Oklahoma USA
  • Protect America
    3800 Quick Hill Rd
    Austin, Texas

Protect America takes your money, offers nothing in return Austin Texas

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Protect America is now harassing me over non-payment of their "contract". I've gotten daily e-mails, including a collection call. I'm sure more is to follow.

PA took over a 20-year-old ADEMCO system installed in 1998 by ADT. It worked out OK for about 5 years. Then a little over a year ago PA advised me that the 2G coverage in my area was ending, they were sending me a new 3G modem, etc. etc.

So the 3G device arrives, I install it, and the system has not worked since. I logged 6 calls over the next several months with their support. No one could help me set it up, no one suggested an alternate course of action, no one could help get it working. They did, happily of course, keep billing me monthly.

After a year of the system not working, I'd had enough. I paid out about a grand for a SimpliSafe system (which I think is great) and did what PA did to me, which was leave me for dead. No call to them to cancel, I'm just going to let them charge me off.

And that's all these useless as-holes can do! Send blah-blah letters, make blah-blah calls, and lift their legs and fart. I'm mid-50s, don't really need credit anymore, so they can go ahead and wang away on the old credit report if they want. Should I have called to "cancel" my "contract"? Maybe, but having read of other's experiences with this lousy outfit, it sounds like it would have been a waste of time anyway.

Go with SimpliSafe or some other non-contract outfit where you put the system in yourself, and if you decide to quit monitoring it, quit paying the bill and that's that. One of these days the 1950s will land on jerkoff outfits like ADT and Protect America and demand their service contracts back. Can't happen fast enough.





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