PROTECT AMERICA TERRIBLE SERVICE AUSTIN Texas

I have had problems with this company for the last 2 years.i've been with them about 10 yrs.a year ago my servic e panel malfunctioned,they sent me a new one and with phone support i set it up.this week about a year later it malfunctined again,they sent me a new one.i installed it and called for support to prgram it,the tech could'nt do it .he told me to remove all 12 sensors wihich i did and then he wanted me to reprogram the sensors.i said i can't do it and i asked him to send a technician,it was saturday night he said it would be very costly and he could not authorize it.i went to the chat and i told them what happened and i said if they don't send a tech i want to cancel my service.mind you i had 1 knee replacement and need my other one replaced too.the next morning i got a call from them and the man told me it was rediculouse to take them down and that i should put them backup in the mean time i put then up and he was no longer on the phone.today monday i called and told the rep. i wanted to cancel because i'm not happy with their service.he said i have to pay for 2 years service to cancel.so then i asked him to send a technitian to fix it HE SAID HE WOULD ,meanwhile the system keeps on beeping and i don't hear from a tech.now it's four days and i have no service,and my neighbor had a breakin LAST WEEK.the rep said he would put a rush on it.no show,how long do i have too wait? don't use this company11