Complaint Review: PROTECT AMERICA
- PROTECT AMERICA
- Category: Security Services
PROTECT AMERICA TERRIBLE SERVICE AUSTIN Texas
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I have had problems with this company for the last 2 years.i've been with them about 10 yrs.a year ago my servic e panel malfunctioned,they sent me a new one and with phone support i set it up.this week about a year later it malfunctined again,they sent me a new one.i installed it and called for support to prgram it,the tech could'nt do it .he told me to remove all 12 sensors wihich i did and then he wanted me to reprogram the sensors.i said i can't do it and i asked him to send a technician,it was saturday night he said it would be very costly and he could not authorize it.i went to the chat and i told them what happened and i said if they don't send a tech i want to cancel my service.mind you i had 1 knee replacement and need my other one replaced too.the next morning i got a call from them and the man told me it was rediculouse to take them down and that i should put them backup in the mean time i put then up and he was no longer on the phone.today monday i called and told the rep. i wanted to cancel because i'm not happy with their service.he said i have to pay for 2 years service to cancel.so then i asked him to send a technitian to fix it HE SAID HE WOULD ,meanwhile the system keeps on beeping and i don't hear from a tech.now it's four days and i have no service,and my neighbor had a breakin LAST WEEK.the rep said he would put a rush on it.no show,how long do i have too wait? don't use this company11
This report was posted on Ripoff Report on 12/23/2013 09:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/protect-america/austin-texas/protect-america-terrible-service-austin-texas-1109554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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