public storage over charged us on innitial contract doubled amount stated it was a misstake gave excuse it would take a considerable time to get money back. canal winchester Ohio

 in contracting with this  area self storage the agent charged for 2 months instead of the one she was supossed to. when asked if we could just get the one month to start the use of the storage unit she charged for two months  when asked why she stated it was a misstake and then stated  it would take a considerable amount of time to get the money back  problbly knowing the manager would not give a refund or it was done intentionally  we dont know. so we just told her to keep it on so we would be payed ahead  . in finding we did not need the unite after all we asked for our money back on the over payment well the manager never got back in contact with us at all and on talking to the agent we delt with she just accknolaged it was a Shame we couldent get a refund . it makes you think it was donee on perpous with all knolage no refund would be given if you changed your mind and needed your money back on the OVER PAYMENT. JAMES M WOODS   (((REDACTED))) canal winchester ohio 43110 james71_00@hotmail.com