Publish America Kept money, didn't send ordered book, will not cancel my order, lengthy replay email from PA Internet, Internet

Unlike authors who have posted complaints about Publish America, I am a simple consumer - attempting to purchase a book on-line from Publish America, within their allotted time frame of 2-6 weeks delivery.  My cost of pocket expense is minimal compared to others' cost, time, and anguish, but feel this side of Publish America must be told as well.  PA accepted my payment mid September and two months later, I have still not received the book I ordered on-line. 

Several of my first email requests for my product resulted in no reply at all - until I emailed again advising I have no alternative but to report their company to the BBB and their State Attorney General's Office - at which time I received a lengthy, 14 paragraph email reply from a customer service representative, Cynthia.  I was shocked at the content, repetitive nature and "defense" from a so called professional entity, simply because I asked for the product I purchased or will need to seek outside assistance! 

I have since sent two additional emails requesting the cancellation of my order and refund of all monies - to no avail nor response.  Not since I reported a complaint to the CA State Attorney General's Office exposing a legal firm's "scam" of elderly/impaired individuals, have I received such an email.  That CA law firm is now undergoing state and federal investigation, they have closed their doors with criminal proceedings pending, thousands of individuals are united in pending lawsuits, and to date the attorney general's office has collected and refunded many of their victims monies.  The similarity of Publish America's email to me and the one I received from the CA Law Firm leads me to believe PA is truly a "scam" in operation and should be shut down.