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Report: #1213559

Complaint Review: Purity Products - Internet

  • Submitted:
  • Updated:
  • Reported By: Fingolfin — Waldwick New Jersey USA
  • Author Not Confirmed What's this?
  • Why?
  • Purity Products Internet USA

Purity Products randomly shipped unwanted product and drained my bank account (((Redacted))) NY, (((Redacted))) Internet

*General Comment: Changing debit card # will not stop them.

*UPDATE Employee: Please contact us

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I could no longer afford my Purity Products "Super Saver" monthly auto ship order.  It is, strangely, impossible to cancel your order on the website, so I moved the shipment date up by three months under "edit your Super Saver".  With the shipment date still a full month away, they shipped two bottles of pills anyway and drained ninety dollars out of my bank account.

 After a half hour wait, I asked the lady why they shipped so early to which she was clueless.  Allready shipped, I asked if I could return the order for a refund and then have the recurring order canceled.  She offered instead an eighteen dollar discount on the pills which I accepted.  I never received the discount.

 When I asked to cancel the order, I was nagged endlessly with more discounts and trial offers.  Although it seemed in the end that she agreed to cancel, my request has since been ignored; the order still reads "active" on the website.  I have blacklisted Purity Products from my bank account, and plan on changing my debit card number.

 

 

 

 

 

 

 

 

 

This report was posted on Ripoff Report on 03/05/2015 12:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/purity-products/internet/purity-products-randomly-shipped-unwanted-product-and-drained-my-bank-account-redacted-1213559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 General Comment

Changing debit card # will not stop them.

AUTHOR: Thomas - (USA)

POSTED: Tuesday, December 15, 2015

You must get your bank involved. Even though you change your debit card # it will still eventually debit your bank account as a recurring draft.

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#1 UPDATE Employee

Please contact us

AUTHOR: PPResponse - (United States of America)

POSTED: Friday, March 06, 2015

We want to get to the bottom of this matter immediately. We never randomly ship products to anyone. But unfortunately we don’t have enough information from your post to find the order in question. Please e-mail us at ppresponse@purityproducts.com with your preferred contact info and someone will be in touch.

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