Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1221742

Complaint Review: Purity Products - Plainview New York

  • Submitted:
  • Updated:
  • Reported By: Donald — Caldwell Idaho USA
  • Author Not Confirmed What's this?
  • Why?
  • Purity Products 200 Terminal Drive Plainview, New York USA

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

In late March I watched a TV ad from Purity Products. The ad stated that I would get a one month "sample" of product and if I called with their window of time, I would not be billed. I called them within the time limit and cancelled the product as I felt it wasn't really living up to the results in the ad and then not worth the money.

 

On April 8, I checked with my online banking system and noted that my account was debited for $64.80. I immediatly phoned the company and stated that I was supposed to get a free sample, There was quite a lot of discussion about various offere and the like. At the end I simply stated that I wanted my account credited for the $64.80. As of April 10, my account has not been credited. 

 

DO NOT use this product and DO NOT believe the TV ads they use. They are promoting false expectations and results and charging consumers for product that is worthless. I stand with al of the other people that have complained on this website concerning this company.

This report was posted on Ripoff Report on 04/10/2015 06:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/purity-products/plainview-new-york-11803/purity-products-offers-free-sample-then-bills-account-plainview-new-york-1221742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

Response to your second response

AUTHOR: - ()

POSTED: Monday, June 15, 2015

By information, do you mean MY NAME. The name signed on this report is the same name as on the order!!

What I asked for is simple, that you give me the authorization number so I could send the product back. I called and origionally set this up within the company's 60 day window. 

From what I can see, and reading the vast majority of complaints, your company simply does not want to give proper refunds.

Donald Moore

Respond to this report!
What's this?

#2 Author of original report

Response to the Response

AUTHOR: - ()

POSTED: Friday, June 12, 2015

Purity did in fact give me a “return authorization number” so that I COULD PAY FOR THE SHIPPING. Why should I PAY THE SHIPPING WHEN I DIDN’T ORDER THE PRODUCT?

As of today after ripping my study apart I could not find the number. I decided to buckle, as my credit union stated that filing a dispute would be iffy.

So, today I spoke to a rude “customer care” person, who announced to me that I had surpassed the 60 day window…a window I was NEVER INFORMED OF. After a little arguing, I spoke to a “supervisor” named Hector, who checked to see what he could do and, and bingo, the result was the same. I thought supervisors, we actual supervisors who managed and coached employees, not excuse makers.

He offered me a 10% credit of $14.69, which obviously not what I was looking for.

When filing my complaint with BBB, I noticed a HUGE number of complaints that looked….just like mine! He didn’t care if I filed with BBB or not, either. Speaking of which, HOW do they get an A+ rating with BBB when the have the huge number of complaints that they do?

I’m still waiting ….in ID.

Respond to this report!
What's this?

#1 UPDATE Employee

Please contact us

AUTHOR: PPResponse - (United States of America)

POSTED: Monday, April 13, 2015

We are sorry you had this experience. We want to get to the bottom of this matter immediately. Unfortunately, we don’t have enough information from your post to find the order in question. Please e-mail us at ppresponse@purityproducts.com with your preferred contact info and someone will be in touch to resolve this ASAP.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now