Quality Auto Parts Sent the wrong part and will not replace with correctr part or refund money Chicago , Illinois

Sounds like you were dealing with THESE guys!

Hello,

I'm the manager of Quality Auto Parts and unfortunately what this customer is saying is not 100% accurate.

Firstly the customer failed to share his name, which is Paul Stroble.  I am in fact very familiar with this case as I guided my team in what resolutions to offer.  Now the facts that were left out are best articulated by Nikki, one of my Customer Service supervisors.

Nikki updated the customer notes on this order with the following on Friday May 20th:
Mr. Stroble called back and apologized stating that he checked his Invoice and the online request and
he accepts that he submitted a wrong part request description and he should have called us back to correct it, however, he did not notice it until today.

However, he mentioned to the sales agent what he wants. Informed Customer that we do not sell that part and that we will listen to the call recording before making a determination. Based on the conversation if the error is at our end we will send him the return label at no charge. Otherwise, if the error is not at our end then the customer would need to pay 1 way shipping back to us + 25% Restocking Fee will be applied with return at his cost, as per the warranty policy.

Then I had my Quality Assurance manager review the sales recording:

As per the quoted call recording the agent confirmed the 2008 Ford F350SD Pickup [Lockout Hub] 4x4, Auto, Front Pass Side, was the correct part, and even confirmed if the Customer had a button to get the hub locked. The customer did confirm he had this option during the sales verification, and the verifier [different than the sale agent] did reverify the part description once again, and the customer agreed to the part that we were sending.  Hence its not an agent or the verifier's error.

So in the end this was a miscommunication.  However the Mr. Stroble was given two chances to correct this miscommunication: once with the sale verification officer and once again by looking at the confirmation email that was sent his inbox.

We take our customer service very seriously and unfortunately rather than resovling the issue with us directly Mr Stroble decided to air his grievances anonymously on the internet.  We have the call recording to prove these details.

Thank you for allowing me to clarify this situation.