Complaint Review: Quest Moving LLC - Fort Lauderdale Florida
Quest Moving LLC Late pickup by 4 days; price pumping; no bill of lading; >2 months now with no delivery or updates on delivery Fort Lauderdale Florida
*Author of original report: Victims are not the ones to be blamed!
*Consumer Comment: Take Some Responsibility Anne
*Author of original report: Maybe, just maybe, victims blaming is part of the problem :)
*Consumer Comment: Yes Anne You Are Part of the Problem
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Before telling my story, I want to clarify some information that has been circulating around:
1. Quest has gained its operation authority as HHG moving "company" back. That happened on 9/11/18. They are still operating as a "moving" company although only have 1 truck registered with the DOT. As of today, this company has 58 complaints with FMCSA so far this year; 25 complaints with BBB this year with 5 unresolved complaints. My BBB complaint has been officially closed today with status "Unresolved."
2. Whoever said that we, the victims, didnt do due diligence in searching for moving companies and should feel "thankful" that some of us did receive the HHGs and could have paid a lot more (?) really are telling honest consumers they are the problem, not Quest or deceitful moving companies. Quest was rated as A- by the BBB by end of June when I hired them, with all >4 star rating in major review websites, and only under 10 complaints with the DOT. Looking for cheaper deal? Of course! Many of us move because we are trying to make a better life by going with new opportunites that are offered to us, so you can't blame people for trying to do everything to achieve just that! That put us in a vulnerable place, but that is not a reason or excuse for bad people to do bad things! There are so many things that are wrong with that kind of thinking, but I dont want to go into that rightnow. The victims appreciate your feedback and sharing of experience, but your experience alone, or the fact that this nightmare is not happening to you, doesn't give you a higher stand to look down and victims blame.
And here is my story:
The team of 3 showed up at my house 4 days later than the scheduled pickup date (07/14/18 instead of 07/09 or 07/10). The whole process took 15 hours. Before pickup day, I went over the items and the binding - estimate many times with Anthony, Quest's moving consultant. I had 4 in-house estimates by 4 different reputable companies, and I emailed Anthony one of the in-house estimates so he could have the best calculation. I got rid of more furniture and packed almost all my clothes to ensure I stay within the estimate.
The foreman did a walk-through and told me everything should be good and stay within the original estimate. They came unprepared; had to leave the job for 2 hours (?!) to go to Home Depot to pick up a dolly. Then after they came back they asked me to leave to go to Home Depot for them to buy heavy duty moving straps, otherwise there would be further delay. I was hesitant but that seemed to make sense at that point.
After loading, the foreman told me I went over my cubic feet, from 810cf estimated to 1200cf. Then he said packing service and materials weren't included, when in the binding contract it clearly said "full packing services" and "material" charges already included. He told me I had to pay up to 75% of the new estimate and could only pay by cash or money order, when in the binding - estimate it clearly says personal check was acceptable at pickup and therefore I didn't have the cash or money order with me. My suspicion of this company and this foreman was at the highest point right at that moment.
He showed me the new estimate: with the "discount" they gave, the price increased by $3000 (I have picture), from $5150 to $8134. I told him it is simple math, using the rate $/cf in the binding estimate to figure out the new total with 1000cf, and it is nowhere near $3000. Then there were multiple, apparent errors and overcharges on the "bill of lading" that he was trying to make me sign (he kept pressuring me for over an hour, trying to convince me he was giving me a good deal). He also couldn't correct the errors on the bill of lading, as he didn't understand where the numbers came from because his supervisor gave it to him earlier. I REFUSED TO SIGN. So he told me to contact customer service in the morning and obtain the bill of lading from his supervisor and he would go ahead and ensure my belongings get to the warehouse in Sacramento, CA.
Since that day, despite all my efforts to communicate to customer service, the foreman, Kris the manager, Anthony the consultant, and file complaints with multiple entities, Quest still has not given me the bill of lading, or the delivery ETA. The binding estimate states 3-21 business days after first available delivery (7/23/18) and not to exceed 30 business days. Needless to say, I have not seen any of my belongings or information in sight. I have no records of my items. Everyday is a new stressful day of trying to retrieve my items. I have been at my new location across the country without furniture and essential items for 2 months.
All red flags associated with this rogue mover have been present: foreman raised price by $3000 after loading the truck and took off without my signature and bill of lading; no bill of lading as of today; Quest has been holding my property hostage; many victims have reported damaged and stolen valuable items; bullying customers; intentionally providing vague, misleading, and deceitful information; intentionally inflate online rating to lure customers; falsely advertising as a moving company but only has one truck registered with the US DOT and subcontracts jobs without customers’ consents; illegally operated without authorization between 8/6/18 to 9/11/18.
AGs, police, and consumer protection services have been dodging all my complaints and refer me to the FMCSA. The FMCSA gave the generic "There are many of these out there and the investigator will contact you when she gets to your case. You should contact a private attorney." All stories i've read related to suing moning companies all have depressing outcomes, with guaranteed headaches, heartaches, and way more losses than gains. What else needs to be done for these authorities to do something; something that they are directly responsible for???!
This report was posted on Ripoff Report on 09/28/2018 06:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/quest-moving-llc/fort-lauderdale-florida-33309/quest-moving-llc-late-pickup-by-4-days-price-pumping-no-bill-of-lading-2-months-now-w-1462778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.