Report: #1239440

Complaint Review: Quicken Loans

  • Submitted: Thu, July 02, 2015
  • Updated: Thu, July 02, 2015
  • Reported By: Chris D — Coventry Rhode Island USA
  • Quicken Loans


Quicken Loans Ann Copenhaver Jacob Shreve stole "Good Faith" $$ Michegan Nationwide

*UPDATE Employee: Quicken Loans Review

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Was contacted by Jacob for a re-finance. He explained everything and lastly re-quested my credir card

info to process the "Good Faith" deposit which he said would be returned if the loan did not process. I hesitated

and questioned this but he kept reassuring me that this money would only be taken if the loan went through. I finally gave him my cc info. based on the numbers he'd given me over the phone. It was supposed to be for $168,000 refinance-and he told me my payments would be approx. $80 less monthly. These are the figures I agreed to and that is why I gave him the "Good Faith" $$ to start the process. Within a few days they had all my info and I was contacted to set-up a closing date. When thery read me the figures I woild be closing on they were NOT the same that I agreed to initially. The amount had increased to $171,000 after questioning this I decided to back out and cancel on the spotg. They were hesitant and dragged me along for a few more weeks trying to get me to sign-expaining that they were trying to hit a moving target. I still wanted to cancel. A few days later they cancelled stating that I was no longer approved.  When I got my cc statement they had taken most of the "Good Faith "$$ actually refunded me $103 of the $500. They changed the loan amounts after I signed off digitally. Do NOT use this company-they are kinda shady folks!! Buyer BEWARE!!!! They have LOST all of my business and I will spread the word via social media about my negative experience with them!

This report was posted on Ripoff Report on 07/02/2015 05:25 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Quicken Loans Review

AUTHOR: QuickenLoans - (USA)

Hi there. My team would like to look into your situation. Could you please send us an email at with more details regarding your experience with us? Thank you! 

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