Report: #1232798

Complaint Review: Quicken Loans

  • Submitted: Mon, June 01, 2015
  • Updated: Mon, June 01, 2015
  • Reported By: Snuggletee — Shamong New Jersey USA
  • Quicken Loans


Quicken Loans Lending tree Designed to be Amazing: Yes it was how they bait and switch RipOffs Detroit Michigan Nationwide

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We contacted 4 mortgage companies and were pre-approved with all.

I chose Quicken because they were most polite on the phone and in contact with us on a regular basis.
The process took around 4 months, During the 1st month it was all about getting the documents they requested,
then the 2nd month following up with  the last few details of documents, We were on the phone almost everyday with Sara Clealand
then I was required to pay the appraisal fee of $400.00 Before I made that payment I questioned them isn't this to be done
when we are scheduled for settlement? they said no, Then I asked if I pay this is it refundable they said no, I said I don't want pay for an appraisal now and I wanted to wait till we were closer to a settlement date because at settlement this all could be denied in the end,
They said we won't be denied we are totally qualified and would never be turned down on the loan. I paid the $400.00 and a few days later we were
called by another department of Quicken  and told we will have to close the loan for now and reapply when the home is ready to be brought because
they don't hold open a loan for more than a month or two and our purchase was able to take severel months, this is a Bank Owned home and we have no telling when it might go to closing, I told them they knew this was that type of home purchase from the beginning 4 months ago, (It is a Reversed mortgage that the owner had on the home and now the bank owns it from her) Plus after 4 months of talking everyday with quicken and towards the end being convinced the payment of an appraisal was a must  and that we were not at all to be concerned we would be denied. Then they also had another department call and tell us we had a drop in our credit score and needed to work on that. I check my score every week and there was not a single drop in its score.

I disputed the charge with my bank but after a month or two  I was denied, and Quicken won the dispute, I then went with another mortgage company and was told they do not honor other companies pre-approvals. I called quicken and they told me it is transferrable if it is to go towards a FHA. I told them I was not even decided with them being my lender if I was to do FHA or Conventional as we were told by them (Quicken) we could choose this shortly before settlement. But even if I were doing FHA my other mortgage company would not use it and was to have me pay them for their appraisal anyway.

So Quicken Lied to us by making clear we were totally approved and the $400.00 paid for an appraisal was correct. We were even told we were better than approved and we were with a conditional approval and nothing would interrupt giving us this loan. so I went and made the $400 payment only to a few days later  get the bad news that were denied and the payment for the  appraisal is not refundable

This report was posted on Ripoff Report on 06/01/2015 05:26 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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