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Report: #724248

Complaint Review: RADIALABS - Hollywood Florida

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  • Reported By: Gladys — British Columbia United States of America
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  • RADIALABS 3286 N 29th Court Hollywood, Florida United States of America

RADIALABS radialabsdirect.com Fraudulent charges to my credit card Hollywood, Florida

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On the internet, I saw a floating ad (partnered with another company, ACM HYDROXATONE)and agreed to try a FREE sample of wrinkle face cream - and gave c/c number to pay postage of $12.95 in Dec 2010. I was shocked to see in Jan two charges of $74.95 were on my c/c statement - and 2 more separate orders were delivered to me, which I did NOT open but returned to them as NOT ORDERED - REJECTED.  The phone number of the ad did NOT work - and the e-mail said DO NOT reply to this, but I did anyway. On Feb 22, I finally found a phone number for them which connected, so I asked for refunds and cancelled the account. However, another charge was processed, but no product came.  On April 27, I got an e-mail saying they had given me ONE refund of $75.95.  They insist that I did not cancel within 30 days so I cannot return product or get refunds.  I insist that I NEVER ORDERED OR AGREED TO PAY FOR ANY OF THEIR PRODUCT - my only authorized use of the c/c was for POSTAGE only.  I also insist that if I never opened an account with them I should NOT have to cancel anything. They say that product which is rejected upon delivery does NOT get refunds because I am supposed to phone them first and get a number to attach to the return.
I have returned 3 jars of their wrinkle cream (including first FREE one) - and I want 3 refunds of $74.95 (not just ONE refund)

HYDROXATONE tried to do the same scam, but returned my money when I returned the unordered cream.

This report was posted on Ripoff Report on 05/01/2011 10:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/radialabs/hollywood-florida-33020/radialabs-radialabsdirectcom-fraudulent-charges-to-my-credit-card-hollywood-florida-724248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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