Ramada Plaza Resort screwed Ft. Lauderdale Florida

How about a refund after 7 yrs. Yup, I bought this trip in 99, and I never went on the trip. When i bought it, I had just got my first credit card. I was inexperienced. Very excited to go on my first very own vacation. I never could gather up the rest of the money for air fare, port charges,etc. I then forgot about it. Last year, I actually found the same offer letter, called them back, and found out that I have to pay extra since it had expired. I was upset and being in financial difficulties I put it aside.

I am now looking to go to Disney without RPR and searching for cheap tickets so I started searching the internet for any deals, and came across the Ramada, Westgate websites. I called the customer service # and some uneducated sales person answered. No lies, this guy was the rudest. It was about 9:45 ET when I called. They were getting ready to close. He reviewed my old account and said,"Man this is old man, you waanna buy a new trip, cause you cant do nothing with this here. Ill give it to you for $598. Same package except the Ft. Lauderdale hotel, and now its Carnival. its different now." I politely said no and if there is a possiple way to get a refund. He replied, "no man, you cant get it. Its too late already. You understand." I then replied, well could I get a supervisor? "There aint no supervisor for you. I aint getting him." I told him that he has to get one when a customer request it. "Nope. Im not going. Im not gonna find him right now anyway. People going home now, Sir." I asked him his name since I missed it the first time. He refused. I was pissed. Was this a joke? I calmed down and wondered if this was recorded, so I played along. I kept insisting for a supervisor. He kept saying nope. I then asked him if I could buy the package, out of curiosity. He said, "no man i changed my mind, your packaged expired. I dont have to give anything." I was shocked. I asked him if this is how you treat others. "Nah man" So I replied, You know what, your a fking a*****e. This guy started laughing and said, " I know sir, everybody says the same thing, but you could call back and someone else will help you. I hung up and called back. A polite girl answered and actually told me that I can renew the old package something the previous guy denied when asked. I want my money back bad at this point, especially discovering this website and all the stories. Anyone has advise for me. Please write. Thanks. Sincerely, Gerry, Yonkers NY.

Gerry
Yonkers, New York
U.S.A.