Complaint Review: Ramada Plaza Resorts - Fort Fauderdale Florida
- Ramada Plaza Resorts 2419 E. Commercial Blvd. Fort Fauderdale, Florida U.S.A.
- Phone: 800-635-8523
- Category: Travel Services
Ramada Plaza Resorts Vacation Package Scam! ripoff Fort Fauderdale Florida *EDitor's Suggestions on how to get your money back into your bank account!
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I wanted to see if I could possibly take it now since they had my money and I couldn't take it. Upon calling the number I was switched around about 5 times and had to retell my story 5 times to each party that answered. Finally after I insisted that they give me a vacation within the $698 range I've already paid and not more, they connected with a manager (male) with the department that handles expired vacations. I made the mistake of not getting his name!
But, anyhow since my vacation was expired, he wanted an additional $400+ to take the vacation plus it's based on double occupancy so that would have been a total of a little under $1000 to pay for an extended vacation period, that I would have to pay to receive a package, again!!!
When I again repeated that all I want is a simple vacation that is within the $698 I've already paid, he became irrate and told me that I received the package info and agreed to the terms and conditions. When I asked if he had the terms and conditions that I signed (which I didn't) he stated that they have it "recorded" phone call (which was very high pressure -- they will not send you the package info without your charging the package to your credit card!)
I KNOW, YOU'RE SAYING I WAS STUPID TO THEN AGREE! BUT, NONTHELESS, SHOULD THEY BE ALLOWED TO GIVE THIS HIGH PRESSURE PITCH AND YOU'RE ONLY GIVEN 1-YEAR TO TAKE IT OR BASICALLY YOU LOOSE IT!!!! Cause once it expires you're having to pay an additional charge which is 1/2 the cost of the original package for yourself and the same for another occupant! What can we do! I'm just a single, hard working woman who wanted a vacation.... HARD LESSON LEARNED!
I'm not going to let this go. I'm going to report to Better Business Bureau and see if our local Action Reporter will take the deal maybe even "60 Minutes" would love to expose this SCAM!! This is awful, to take advantage of people. I wonder how many senior citizens have been taken by this. There goes their retirement! WOW!
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
Click here to read other Rip Off Reports on Ramada
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
This report was posted on Ripoff Report on 10/25/2004 01:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ramada-plaza-resorts/fort-fauderdale-florida-33308/ramada-plaza-resorts-vacation-package-scam-ripoff-fort-fauderdale-florida-editors-sugge-114493. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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