Reachout Wireless Refurbished phones, lying customer service reps and extremely long call hold times Nationwide

Called at the end of July 2014 to cancel service. As of Aug. 25,2014 the service is still active after numerous calls, extremely long hold times, chat option, and nonworking email link in websiite. They're only in business to run the customer in circles and taking our govetnment's money to provide service to those in need with ONLY refurbished phones. AND....No one speaks CLEAR English language. Further attempts will be made on my end to register complaints to the FCC. Bottom line... CHOOSE ANOTHER PROVIDER, THIS HAS BEEN A RIPOFF FOR 2 yrs. TOO LONG.