Reachout Wireless Its been almost 1 year now I don't know Nationwide

 I started the entire proceess of applying for a free cell phone for my then 14-year-old-niece back in August of 2013.  I supplied them with all of the documents they asked for, and made all of the call backs they wanted.  They just said that they needed approval to process everything.  When I called this afternoon I was told that they need a NEW application to update the initial process. 

I am sooo sick of this.  I have done everthing they have asked of me and now they want me to start the process over again!!  The lady me and my wife spoke with did not even know the name of the government entity who they represent!!!  Again, I am sick of them and now I think that this whole thing is a scam of some sort.  I was supposed to get a telephone call from someone high up on the food chain with this company but once again that fell through.