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Report: #1232088

Complaint Review: Real Estate Express - Internet

  • Submitted:
  • Updated:
  • Reported By: MarthaG — reading Pennsylvania USA
  • Author Confirmed What's this?
  • Why?
  • Real Estate Express Internet USA

Real Estate Express American School of Real Estate Express LLC This school was my BIGGEST AND WORSE MISTAKE EVER!!! Saint Louis, Missouri Internet

*UPDATE Employee: Student issues resolved immediately

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I ordered the package that included "Real Estate Exam Prep" and was unable to use it nor received this unopened/unused "Real Estate Exam Prep" of which is available to purchased separately. I asked for a refund for the unopened/unused "Real Estate Exam Prep" that I was unable to get to since I was unable to pass the rigged final exams. (I went to a local school and already obtained my transcripts after passing the exams on the first try).  The response I get is "Since the Exam Prep Master program was included in the package you purchased, there is no way to process a refund for it." I never received/seen this unused/unopened "Exam Prep Master" All I wanted is to be reimbursed for the unused/unopened Real Estate Exam Prep from this sham of a school!

This report was posted on Ripoff Report on 05/28/2015 09:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/real-estate-express/internet/real-estate-express-american-school-of-real-estate-express-llc-this-school-was-my-biggest-1232088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Student issues resolved immediately

AUTHOR: Customer Care-Real Estate Express - (USA)

POSTED: Friday, June 12, 2015

Student initially requested refund on extension on 4/24/15.  We responded in kind and refunded the full $50.

 

Student then contacted us back and requested a partial refund of the exam prep master program purchased on 10/14/15.  Our orientation, which she signed at the beginning of the course, clearly states that we do not give partial refunds and that we have an 8-day refund policy.

 

The student requested this refund on 5/28/15.  After further communications on 5/29/15 we made an exception in our policy and issued a refund back to the initial payee, which covered the difference of the Exam Prep Master.  We have met every request that this student has made, and in a timely manner.  We have reached out to this student previously asking for complaints to be resolved on her end.

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