Redbox Didn't rent a movie that Redbox claims I never returned. Billed me $26.71! Lake Mary FLA

Headline says it all really.  Found a charge of $26.71 on my bank card.  That's what they usually charge people who don't return a video they got from a kiosk.  (I know this from friends - never had THIS happen before!)

Based on the date, I'm pretty sure we rented a movie but not the title they gave me - we've seen it at least twice before!  And we're pretty careful about returning the videos we rent the next day.  The kiosk we use is at our grocery store a mile away and we probably stop there for something three evenings a week, so...maybe late but ???

So I called customer service.  First rep put me on hold and after 15 minutes, the phone line dropped.  Second rep couldn't care less and probably isnt aware that I spend more than this much each year; she just stonewalled me.

Never again!  I won't do business with them anymore.  Gonna have to learn about Netflix!