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Report: #1182872

Complaint Review: Resume Genius - Internet

  • Submitted:
  • Updated:
  • Reported By: Elizabeth — San Jose California
  • Author Not Confirmed What's this?
  • Why?
  • Resume Genius Internet USA

Resume Genius Baited me with 1.99 sign up fee and then charged me 39.95 monthly Internet

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I used 1 template on the Resume Genius website.  The offer stated it would cost 1.99 to download.  There was no mention of any other charges.  However 3 months later I notice I am being charged 39.95 when I called the terrible customer service, I was told that after 14 days I should have cancelled or 34.59 would be charged tp my account monthly for the service.  I told him that I did not see that message anywhere when I signed up and all he could say was it was there and that they have a very strict refund policy so all he could do was cancel my account.  I feel completely ripped off especially because this is a resume company.  I am obviously out of a job and looked to resume genius for help to better my resume so that I can find employment.  I cannot afford these unessecary charges.  Also the customer service person I spoke with was incorrect about the charges when he stated the charges were 34.59 a month when actually I was charged 39.95 per month.  I would advise anyone thinking about using them not to, unless you do not care about paying additional monthly fees.

This report was posted on Ripoff Report on 10/14/2014 01:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/resume-genius/internet/resume-genius-baited-me-with-199-sign-up-fee-and-then-charged-me-3995-monthly-internet-1182872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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