Rockauto.com Had a part put on that was defective and in order to get another I had pay for it even when it’s under warranty Madison Wisconsin

Ordered a electric rack and pinion for my Ford truck and a mechanic put it in and did everything correctly installing it. Then in less than a week that mechanic has reset the steering several times and I have had the front alignment. The mechanic that installed it and the ford dealership both stated that the rack is know good. Have them warranty it out well the only way I could warranty it was pay for another and send the bad one back for a refund. Well I paid another 900 dollars for another rack and when I send the bad one back I will get my refund for the second one I paid for.

I got the replacement that I paid for again but it was damaged in shipping where the outer tie rods where sticking out of the box. The boxed was totally crushed and the outer tie rods were bent past their threshold. The mechanic said to send back and get another one plus let them know that this rack doesn't have new tie rod ends like they state in the add and the first one did. Now that I have to send back they want me to pay 23 dollars for a label to send back for another one. Have sent messages one right after the next but with no help just need to pay it. By the time and money spent I could have just gone to ford and been done with it.