Rock Auto - RockAuto.com Poor Customer Service/incorrect web page Tonawanda, New York

Rockauto.com does not always supply OEM parts. I ordered what I thought to be an OEM part, but it came from Keystone Automotive Group which is now owned ny LKQ Auto. They are a remanufactured and NON OEM group. Further, rockauto.com shipped me the wrong part also. In their system, I input the year, make and model of my vehicle and it showed a pic of the part I needed. When I get it, its for a year older than my vehicle. And of course they won't rebate shipping as it was their fault.

Any online shopping requires common sense.  I  hate stores, so I do the majority of my shopping online.  Besides avoiding people in my way and waiting in line, I also tend to save money shopping online.  However, you have to be a smart online consumer in order to do so satisfactorily:

1.  Know the part number you are looking for.  Google what you need for the exact part number through the manufacturer.  Then, match up the part number with the online store you are shopping at.  A picture means nothing.  Generally, a generic photo is used for various items of the same category.  Wagner brake pads will have the same photo for various part numbers.

2.  Understand how the postal service system works.  Whether you are ordering from Rockauto.com, Autoanything.com, 1-800Contacts.com, Amazon.com, QVC.com, it always takes 1-2 days for processing. 2-day or overnight delivery only begins once the order has officially been processed.  If you place your online order on Wednesday, the order is processed on Friday, but post offices are closed on Sundays, you've already lost a business day.  Take into account federal holidays when postal services are closed.  It's always best to place an overnight/2-day delivery purchase online on a Monday or Tuesday (Monday if any Federal holidays fall within that week).  

3.  I've used Rockauto.com quite frequently, as have many people I know.  I've never had a problem with them, nor has anyone I know.  Same with Autoanything, 1-800 Contacts, Amazon, and QVC.  Perhaps, it's becuase we are informed online consumers.  We do our research prior to committing to anything.  You can mess up a picture, but you can't mess up a part number.  

4.  No online company should be responsible for your return if you order the incorrect part.  It's called common sense, NOT bad customer service.

No, I do not work for rockauto.com.  No, they are not paying me to give them a good review.  Simply, I think they are an awesome resource for new OEM parts delivered in great condition at wholesale prices.  I don't think your complaint towards this company has any validation whatsoever.