Rock Auto Horrible customer service/Fail to Honor Warranty Madison Wisconsin

I purchased a Four Seasons A/C compressor for my 2007 Ford Focus 2.0, installed all parts that are recommended and required for a warranty incase there is failure of the compressor, the only thing I did not do is an a/c flush which does specify in the warranty that if you fail to do this they will not honor the warranty if the part "fails". So after the mechanics recharged the system and said I was good to go, I discovered only miles down the road that my compressor was flinging oil all over the place.

The mechanics looked at it and said it was because the front seal on the clutch was bad, and that there was nothing I could of done to prevent it. I replacd my a/c system out of convenience before the hot AZ summer hit and while I had the money. My previous compressor was working fine, but I have a lot of miles on my car so I wanted to take care of it. So now I have a compressor that did not fail, but has parts that were wrongly put together and the worst part is that Rock Auto will not accept a return and says that four seasons will not honor the warranty, even though the part itself was not even put together correctly.

Nothing I could have done would have prevented this issue, the seal was wrongly put in, and they take no responsibility for this. The customer service was terrible, they lied to me about having someone call me back within the day, and had very shady attitudes (I spoke to two diffrent representatives). I would not recommend anyone purchasing from this company based on principle.

I hope people see this and as much as they would like to believe that most people have a genuine good nature, avoid purchasing from this company, trust me you do not want to take the gamble, although it is maybe unlikely that you will go through the same situation I did with a part maybe even much cheaper than a a/c compressor, you still do not want to be in a situation with this company where you need to return an item.

Goodluck to other readers and potential buyers of this company, I would go to a local auto parts store where you can atleast deal with someone face to face.