Rock Auto Rock Auto will warranty there products Internet

 I purchase a brake kit (Brand- Power Stop) that includes rotors and pads. After installing them the brakes pulsed, like worped rotors or pads that would not break in propoerly.

I performed the break in process four times, than took it to a mechaic that specializes in alignment and brakes. The mechanic only works on alignment and brakes. I explained this to Rock Auot and their statement was they will not warranty the product they sold.

So I now have a set of new brake rotors and pads that pulse. Every time I drive my vehicle I am reminded of Rock Auto and their desire to back up the product they sell.

By the way this was the fourth set of Power Stop Brake Kits I purchased from them. 

A reminder - It is less expensive to maintain your exting custormer base than it is to soliciate a new customer.