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Report: #1455604

Complaint Review: Rock Auto - Nationwide

  • Submitted:
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  • Reported By: Pacy — Grand Island United States
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  • Rock Auto Nationwide United States

Rock Auto RockAuto Dishonest, Incompetent, with no customer service skills or communication skills

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I ordered 2 bulbs and two filers and they charged me $7 each for shipping (total value $14) but shipped by FedEx to a USPS box. FedEX cannot deliver to a USPS box but have a service where they share the delivery service with USPS. Insead of using this service they shipped by FEDEX who dropped the parcel off at a private shipping depot and i had to pay $3 er package or $6 to recover the package. So I paid $20 in shipping for $14 retail package and RockAuto refuses to admit they made an error and they cannot ship a package to a USPS box and have to use the combined shipping service of FEDEX/USPS and they stole from me..... Do not buy from RocKAUto -- they are incompetent and do not honor their warranties nor do they know or care that they cannot delivery to a USPS box. I am angry enough to file legal action,,, not for the money but because of the non existent customer service

This report was posted on Ripoff Report on 08/08/2018 10:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rock-auto/nationwide/rock-auto-rockauto-dishonest-incompetent-with-no-customer-service-skills-or-communicati-1455604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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