rockauto.com Charged for overnight delivery, parts arrived four days later, no refund. Madison Wisconsin

We ordered parts on morning of 1/18/18 (Thursday) and paid a $ 350.00 premium to have them delivered on 1/19/18 (Friday). Received a confirmation email of delivery on 1/19/18 by 8:00 PM.

On 1/19/18 parts had not arrived and tracking had been undated to delivery 1/22/18. On Saturday 1/20/18 after two hours of calls reached a person with FedEx who located two of the four packages 2 hours a way in a depot. We sent an employee for a two hour drive on overtime to retrieve two of the packages. The other two were delivered on 1/22/18.

Rock auto refuses to refund the expedited shipping costs because they say the packages were received. Even though only two of four were received, and we had to pay a second time to go get them after we paid for premium shipping.