Complaint Review: RocketLawyer.com - San Francisco California
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- Author Confirmed
- RocketLawyer.com 182 Howard St, #830 San Francisco, California U.S.A.
- Phone: 877-757-1550
- Web:
- Category: On-Line Business
RocketLawyer.com Charges for "free" trial after canceled within time limit. San Francisco California
*REBUTTAL Owner of company: RocketLawyer
*Author of original report: Good and Bad
*UPDATE Employee: Confused by pre-authorization?
*Author of original report: Update
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I got an email offer to try their service. The services offers various things including Free Legal Help and on-line legal form creation. I was, at the time, working on a new contract for my business so I gave it a try.
The offer was to use a "trial subscription" to their services, free for five days.
during the sign up process, they require a credit card number. (first clue, duh!) they also state that "THE CARD WILL NOT BE CHARGED" unless you do not cancel in time.
I used the service to attempt to build a contract but it was too constrained for my needs by the templates they offered. I immediately canceled the account and received a confirmation of the cancellation with a number. Low and behold, while checking my bank account this morning, there is a charge from them for $39.95.
I email their support and called their number. Only a message machine on the phone (and no call back) and no response from the email.
Maybe a "mistake" on their part but I think it's a scam to capture money from those that don't track their funds that closely.
Dana
N. Hollywood, California
U.S.A.
This report was posted on Ripoff Report on 05/11/2009 06:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rocketlawyercom/san-francisco-california-94105/rocketlawyercom-charges-for-free-trial-after-canceled-within-time-limit-san-francisco-450828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 REBUTTAL Owner of company
RocketLawyer
AUTHOR: bentash - ()
SUBMITTED: Saturday, January 04, 2014
I read the rebuttal by RocketLawyer, but there is NO link on the website to cancel a membership. No one answers the phones, no response to emails and their method for cancellation DOES NOT EXIST!
#3 Author of original report
Good and Bad
AUTHOR: Dana - (U.S.A.)
SUBMITTED: Tuesday, July 20, 2010
First, I applaud you for trying to improve the process and make it clearer.
#2 UPDATE Employee
Confused by pre-authorization?
AUTHOR: Jen Mazzon - (United States of America)
SUBMITTED: Tuesday, July 20, 2010
#1 Author of original report
Update
AUTHOR: Dana - (U.S.A.)
SUBMITTED: Wednesday, May 13, 2009
They contacted me by phone finally. They apologized for the apparent error and explained that it was a "pending charge" only.
IMHO, it should have NEVER been run at all until the 5 day free trail period had expired without a cancellation.
As of this AM, the charge had been removed. I find fault in their procedures of dinging your account "just in case you want to continue with their program". A poor practice that puts the client at a disadvantage. Also smacks of the scheme that many scammers use to take advantage of people that are not as diligent at tracking the charges on their cards and "forget" to cancel in time and thus incur a charge that they were not expecting or had forgotten that an active cancel was required.
I would suggest that they change the policy to just have the "5-day free trial" expire and be non-functional until approved and the fee paid.
Dana, North Hollywood CA
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