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Report: #1026580

Complaint Review: Rocket Lawyer - Internet

  • Submitted:
  • Updated:
  • Reported By: Ron — Philadelphia Pennsylvania United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Rocket Lawyer Internet United States of America

Rocket Lawyer rocketlawyer.com Rocket Lawyer is a Scam - They Do Not Offer Free Services Like They Advertise, Internet

*UPDATE Employee: Rocket Lawyer Would Like To Make Things Right

*UPDATE Employee: Rocket Lawyer Support

*General Comment: That's happened to me before too...

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Rock Lawyer scams people into signing up for an expensive monthly membership by falsely advertising their site is "free."  It is not free and the site is a fraud.

Here is what happened to me - I was searching the web for a free sample legal agreement I needed for my business.  I came across the Rocket Lawyer site and they say they have an agreement that is 100% free.  So the site asks you for a lot of information to help generate the agreement.  Then after about 10 minutes of entering party names, addresses, terms of the contract the agreement is complete.

BUT then in order to get the "free" agreement you have to enter your credit card details and sign up for their trial service.  This site is a complete scam.   I spent 10 minutes entering this information and I felt ike I had no choice but sign up for their service so my time would not be wasted.

None of this is disclosed on the rocket lawyer home page or before you start to enter all the information.  In fact, rocket lawyer lies and says the opposite and that it is free.  This company is a fraud and pulls a classic bait and switch. I hope the prosecutors go after this company and the scam it pulls so it can be shut down.

This report was posted on Ripoff Report on 03/10/2013 03:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rocket-lawyer/internet/rocket-lawyer-rocketlawyercom-rocket-lawyer-is-a-scam-they-do-not-offer-free-services-l-1026580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

Rocket Lawyer Would Like To Make Things Right

AUTHOR: Rocket Lawyer - (USA)

POSTED: Thursday, August 10, 2017

Hello,

We wanted to sincerely apologize that you've had a bad experience with us If you' have any questions or concerns that we can help you with as this time in regards to this matter, please email us at customeroutreach@rocketlawyer.com with your email address that you had used to sign up with and the full name on the account.

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#2 UPDATE Employee

Rocket Lawyer Support

AUTHOR: Matt Pebley - (United States of America)

POSTED: Monday, March 11, 2013
Hi Ron,

I would like to 
apologize for any confusion you experienced with Rocket Lawyer. We offer the chance for our new users to make their first document for free. Once done with the interview questions to build the document, you will see the Free Document link below the preview of your finished document. The link reads No thanks, I will take my read-only version. Click this link to proceed to print your Free Rocket Lawyer Document.   As soon as the Free Document option has been selected you can print or download as a PDF immediately. If you have trouble locating this option, please let us know so we can guide you.

We also offer a free 7-day trial that does require a valid credit card to enroll.  We make it easy to downgrade your account at any time through our website or by calling or emailing our support department.  

If you need further assistance please contact us any time by e-mail or call us at (877) 881-0947 Mon - Fri, 6am - 6pm PST.


If you have any problems or questions with any of this, feel free to contact me directly at 801-285-9172 and I will do my best to assist you.

Thanks,

Matt Pebley
Customer Support Manager
Rocket Lawyer
mpebley@rocketlawyer.com
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#1 General Comment

That's happened to me before too...

AUTHOR: Jack - (USA)

POSTED: Sunday, March 10, 2013

I can understand the frustration of filling out a form for services advertised as "Free" and when you finally get through they want a credit card to complete the transaction. This has happened to me on several different occassions. It is misleading and very disingenious. Very underhanded. These people do nothing but LIE.

These internet websites are getting more and more clever at how to defraud people. They definately put a lot of work in it.

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