Complaint Review: Rocket Lawyer - Internet
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- Author Confirmed
- Rocket Lawyer Internet USA
- Phone:
- Web: https://www.rocketlawyer.com/
- Category: Internet Fraud
Rocket Lawyer $1 Trial Turns into $40 Ripoff Internet
*Author of original report: Unnecessary Delay
*UPDATE Employee ..inside information: Rocket Lawyer Would Like To Make Things Right
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What do you call it when you say that you're only going to charge $1 but end up charging someone $40? I call it FRAUD!
This was their response after I told them that I did NOT authorize this charge -
"Hello John,
Thank you for contacting Rocket Lawyer support.
I have researched your account and you have actually canceled everything on the account and was charged both the $39.95 and the $1.00. Please be advised that we have processed a refund in the amount of $40.95 to the credit/debit card you used on Rocket Lawyer.
Please allow up to 7/10 business days for the credit to post to your card by your financial institution.
Additionally, your Rocket Lawyer account has been downgraded to the Free Membership level. If you wish to join a Legal Plan you are welcome to do so at any time you may do so by visiting our sign up page.
If you have further billing concerns, please contact us directly at refunds@rocketlawyer.com
Sincerely,
Crystal Rocket Lawyer Support Team
www.rocketlawyer.com"
7-10 days to process? I call BS!
This report was posted on Ripoff Report on 02/24/2017 11:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rocket-lawyer/internet/rocket-lawyer-1-trial-turns-into-40-ripoff-internet-1358135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Unnecessary Delay
AUTHOR: - ()
SUBMITTED: Thursday, August 10, 2017
Yes, I eventually received the refund.
Again I'd recommend looking at your practices.
You have a good product but your policies and procedures will lose you more business!
#1 UPDATE Employee ..inside information
Rocket Lawyer Would Like To Make Things Right
AUTHOR: Rocket Lawyer - (USA)
SUBMITTED: Thursday, August 10, 2017
Hey there,
We apologize for this situation and we hope that you've receieved your refund in regards to this matter. If you would like us to do anything else for you, please email us directly at customeroutreach@rocketlawyer.com.
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