Report: #1392300

Complaint Review: ROKU

  • Submitted: Sat, August 12, 2017
  • Updated: Sat, August 12, 2017
  • Reported By: garystan — Fort Pierce Florida USA
  • ROKU


ROKU Business Practices Internet

*Consumer Comment: You are mistaken.

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   This is to let consumers know how ROKU is treating its customers. 

   I was looking into the possibility of purchasing a ROKU unit.  But came across a problem with ROKU service.   I currently have a subscription to Netflilx.  According to ROKU, even though I have an active subscription to Netflix,  I'd still have to pay a subscription fee to ROKU to add Netflix to the ROKU channel line-up.  So, if I decided to purchase a ROKU device,  I would have to have two subscriptions to Netflix (one through my ISP, and another through ROKU ).  This does sound like ROKU is taking advantage of customers, and double-billing them.



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#1 Consumer Comment

You are mistaken.

AUTHOR: Richard - (United States)

 I have Roku, and can assure you that there is no need for a second Netflix account. After getting your Roku set up, just open the Netflix app and log in using your existing Netflix username & password. Richard

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