Ryan Homes NVR, Inc. OUR BASEMENT DOUBLES AS AN INDOOR SWIMMING POOL West Chester, Ohio

I was corresponding with a woman in NC who was sure she had a ten year warranty, and she was getting repairs done after 8 years. But as I tried to explain, those weren't technically warranty repairs she was getting from Ryan Homes. They were responding to state agencies she'd contacted, not a warranty claim.

In theory there is a ten year structural warranty, and if it was actually applicable to anything, you'd seem to qualify. But that warranty is really just a place for their forced binding arbitration agreement to block you from filing a law suit, and stop class actions for these types of subdivision disaster homes. 

It seems it's not beyond possibility to get repairs from defective work from Ryan Homes this far in. The best way is...I don't know. Try everything, and don't stop. There isn't any one thing people do to make Ryan Homes do the right thing. Except to never stop trying.

That said, we're on year 14 of that, so I can't say that is full proof. Three of those years the home was uninhabitable. All they ever offered to do was an inspection so they could "state their position" years ago (due to my website causing them problems).

Still they said up front, they wouldn't fix anything no matter what they found, unless we could sue them, knowing full well we couldn't, so we passed on that offer. Their position has been, we just wouldn't let them in to help. Seriously.

I've cost them over $10,000,000 in buyers walking since. They can't always lie about it and make the sale. They tell many lies though, with years of invention. They now do care a little more about complaints leaking out too. Customers are getting better service, often thanks to the very people they end up trying to belittle online by writing anti-complaints on the gripe sites.

The horror stories inevitably still slip out. Building faster and cheaper is never going to be better, just passable for many non-discerning home buyers who got lucky. But don't tell them that. They want to think they're savvy.

Hang in there. If you could get your neighbors to join and at least report to whatever your appropriate state agency is (it varies by state) with any sign of unity at all , your odds of getting proper repairs go way up. Unfortunately, most only seem to care about the "dump it on the next guy" home value, and won't risk that in making an honest complaint that could become public.