Safe Home Security Unethical, Incompetent, Rude, Harassment, Crommwell Connecticut

Safe Home Security is a very shady company that I would advise you to not entrust with the safety of your family and property.  They aquired another security company whom I had used but canceled my contract with due to numerous issues.  A year later, SHS send a bill for the last year despite the contract being canceled prior to their acquisition and the fact that they didnt provide any monitoring services in that year.  

 to help support that our contract was mutually canceled by LongHall:

1.  No monitoring services were provided by since April 2013 (this includes the time period that Safe Home Security is billing us for).   
2. No bills were ever sent between April 2013 and early 2014 by either Long Haul or Safe Home Security.  Since there was no service provided, there was no need to bill us.  Out of the blue, Safe Home Security did send a bill in early 2014 for the prior 6 months and that is when we notified them that our contract was canceled 6+ months ago.
3. Safe Home Security has not provided a single monitoring notification ever and we have had several occasions where the alarm had gone off (a copy of dates and times can be obtained if it helps) in the last year.
4. Our contract (that was canceled by LongHall) was with LongHall and not Safe Home Security. There is no signed consent on the user agreement that allows our contract to be transferred to Safe Home Security.  So even if the agreement they provided was still active (again, I stress that it was canceled by LongHall in April 2013), it wouldn’t be valid.  I would never have allowed them to sell to a company that I didn’t know anything about (we are talking about the safety of my family and I would not trust that to just any company).

We tried to explain the situation to Safe Home Security but they refuse to listen and their reps were down right rude on the phone.  It is not our fault that their records are incomplete due to issues with their data from their acquisition of Long Hall.  Either Safe Home Security was led astray by LongHall or they are just a slimy company (the later is my assessment).  Frankly, I don’t care as neither are the fault of my wife or I.  In the end, we should not be billed for services that were never provided…end of story. 

Their phone tactics were simply to try to steamroll my wife and I to resign a contract with them (I found it suspicious how they wanted us to resign with them and at the same time, say that we have contract with them…this slip is heard several times on these calls).  They showed no interest in resolving our case and instead, focused on trying to get us to sign another contract.  I have since gone online and have been amazed at all of the complaints against this company.  The Better Business Bureau has thousands of them as does the Consumer Protection Agency.  THis company is well known for not addressing customer issues.

Consumers need to be protected from this unethical company.  Hopefully, this complaint will cause people to think twice before entrusting the safety and wellbeing of their families and their property to Safe Home Security.