Safe Home Security Safe Home Security is the Worst Compnay Ever Internet

In 2013 I entered into a contract with Point Home Security, which is now Safe Home Security. This company has the worse custormer service reps and the lack professionalism. I'm constantly calling about my alarm system, and it takes weeks, maybe even months, before anyone shows up to do anything about it. I purchased an alarm to keep my family and me safe, but it's not helping if it doesn't work. Right now, there have been an increase in home robberies since the flood in August. I explained to the manager that this was an emergency, that I needed my security system working and I was told it's only an emergency if someone actually breaks in my house. I was dumbfounded. At that point I don't need an alarm, I need the police and that's what I'm trying to avoid. Protecting their customers is not their first priority, but they never miss a month getting my payment. I'm unhappy with this company and I no longer wish to be apart of it. I want out of this contract.