Report: #1044315

Complaint Review: Safe HOme Security

  • Submitted: Thu, April 18, 2013
  • Updated: Thu, April 18, 2013
  • Reported By: Anthony — Holyoke Massachusetts
  • Safe HOme Security
    55 Sebethe Drive
    Cromwell, Connecticut
    United States of America

Safe HOme Security Beware the Contract term, illusory and unjust business practices Cromwell , Connecticut

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Beware the contract terms with this company.  It's okay to sign up with them for the 1-2-3 years term.  They'll tell you that you can cancel at any time after the term.  However, what they do not tell you is that you get a short 6 day window at term's end to cancel or you are automatically enrolled for another year. So, if you are away on vacaton or otherwise miss the 6 day window, you are in it for another year.  And there is no way out other than to pay the entire contract term.  It does not require you to affirmatively sign up for another year.  They simply state that they sent you a document, and that you did not cancel rapidly enough.  Of course, you do not think of these things two to three years after the fact and I think the natural assumption is that it is cacelable at any time, or at least on a month to month basis.  Plain and simple, its a bait and switch, illusory and a nightmare of a notice system.  Their customer service are trained "it's the contract types"{ that do not have any concerns for customer satisfaction.  I will never ever use them again.  

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