Complaint Review: Safeco Insurance - Nationwide
Safeco Insurance Bully tactics and retaliation Los Angeles California Nationwide
*Author of original report: Safeco finally paid but insisted on further bully tactics
*Author of original report: Seriously, you must be a Safeco employee or hired to clean up web postings
*Consumer Comment: Really
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It took 13 months and counting to settle a claim. I was rear-ended at a stop sign by a Safeco insured driver. Safeco took full responsibility for it and told my insurance company they would handle it. My car sustained significant damage and the body shop estimated that the other driver hit me at 40+ mph. After first offering to fix the car with almost 100% used parts including used structural parts not approved by the manufacturer, upon break down they concluded my car was not repairable. Safeco made a verbal offer which I agreed to and then they sent a check. The check was short by $500 due to Safeco trying to stick their costs of the claim on me.. I returned it and said to include the full amount which they refused to do. I filed a complaint with the California Department of Insurance. Safeco reconsidered my claim and REDUCED the amount they were willing to pay by $1400. In addition they cut off all car rental payments. After a couple months more of trying to get them to do the right thing, I asked my insurance company to pay me and seek their payment from Safeco.
I then tried to get Safeco to pay my medical bills and rental car expenses. They offered an amount that barely covered my out of pocket expenses but required me to sign a full release of all liability. I refused and decided my only recourse was to go to court. I went to Small Claims Court in Los Angeles and won a judgment against their insured. Safeco made a partial payment on their insured's judgment but not the full amount -- consistent with my previous experience. I fully intend to get the balance which means filing with the court a revocation of their insured's license. They have another 12 days to comply. A lot of grief for a very simple case. Their insured should be totally pissed at Safeco as well for not handling the claim in a responsible manner.
Their employees are mean-spirited, rude, imperial and bullying. They through out "last and final" offers like they are the grand pashas making a royal decree. They use retaliatory behavior and a good class action lawyer should look at their practice of trying to force payment of their costs onto the victims. I still have limited mobility in my neck with a bone chip floating around in there. Safeco could have spent their time and energy making things right rather than treating me like a criminal. In the end, Safeco will have spent far more than the modest amount I asked for which covered only my out-of-pocket expenses
Avoid this company at all costs. I can only speak to the Los Angeles claims office. They are unreasonable and you will never get a fair settlement on a claim. If you are hit, INSIST your insurance carrier handle all dealings with Safeco and if injured, get a really strong lawyer.
This report was posted on Ripoff Report on 07/03/2014 05:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/safeco-insurance/nationwide/safeco-insurance-bully-tactics-and-retaliation-los-angeles-californianbspnationwide-1159474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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