Safeco insurance They took an additional payment in error and refuse to return the money Nationwide

I made my normal payment. When I checked my bank account later that day I noticed that the payment had already gone through and been approved but there was also a pre-authorization for the same amount approximately $120. I contacted the bank to find out what was going on to make sure that a charge hadn't been run through twice. The bank told me that chances are it was a pre-authorization and that I would have to contact the insurance company to get them to lift it off or it would disappear in 3 days. Unfortunately I don't have $120 for someone to hold onto for 3 days. And they had never done a pre-authorization like this before not even for a dollar. So I contact the insurance company. I end up getting disconnected twice, having to speak to at least three different people, and having to give the same information over and over again. Ultimately they told me that it was the bank that would have to release the pre-authorization. They were very Unapologetic about it. And I told them okay we have a problem here because one group is telling me it's you and now you're telling me it's them and I'm not going to play this game.So the next step of course is to contact the bank and find out what's going on.

The bank said that the insurance company would have to submit a pre-authorization release form. I found it strange that all three people that I talk to you about the situation at the insurance company never mentioned anything about a pre-authorization release form. So my bank was nice enough to actually provide customer service and contact the insurance company while I was on the line. In the end the bank ended up giving me the money back and they did it without getting the authorization of the Safeco Insurance Company. What it turned out to be was Safeco head run a second charge through by mistake. This was their error and they were responsible for fixing it but they refuse to do it because unfortunately their accounting department had already gone home for the evening. It's obvious that someone didn't want to take the time to do what they need to do to actually look into the situation and take care of one of their. As a matter of fact they used a deflecting tactic by telling me I would have to contact my independent agent directly with any billing questions. I found that odd since I pay Safeco directly through the Safeco website and my insurance agent's name is in anywhere in there.

I'll be going to see my car insurance guy tomorrow and I'm going to talk to him about getting a new homeowner policy through them. I've been with this company now for over 8 years and I've been anything but impressed.