sams club sams club .com do not order from sams club.com Nationwide

I placed an order for a three hundred dollar smoker on line to sams club.com.  I had to type in my name and address as well as where is was to be shipped. It took about two days for an email to get to me to state It will be delivered on Dec 5th 2014 by fed ex. On that afternoon I went and checked the tracking number and found it was delivered at 803 am by fed ex. I called fed ex and found they delivered it to a different address and I had to call sams club and let them know. After six phone calls The best I can get from them is We are sorry but will have to do a investigation before we can refund anything.

I have a common name and there is no less then 50 living in Florida. However i know my address and I know what I typed in. This by the way is not the first time sams club screwed up.