Samsung Electronics Samsung Gas Stove Misleading Customer Service Support Internet

Purchased a brand new Samsung Gas Stove Model FX710BG in March of 2012 from Lowe's.  Came with 1 year factory warranty.  Purchased extended warranty at time of purchase as well.  While still under factory warranty, I have had technicians to my home four times to fix large burner unit, and still does not work.  Requested new stove, but was told I have only had one completed service, and they require two completed services before they will consider replacement.  Apparrently, the tehcnician visit does not count as a repair unless the technician complete the work and installs a part.  Today, the technician could not attempt to fix the stove because SAMSUNG sent the wrong part (no complaints about the technician sent by a third-party servicer).  However, SAMSUNG sends the parts directly to the home of the owner, and then notifies the technician to come install the parts.  However, the technician does not know if SAMSUNG has sent the correct parts until the service call.   What a stupid policy and EXTREMELY INCONVENIENT to the consumer.  So I have now waited at my home four times during the work day for a $1,000.00 stove that does not work.  I should have kept my old stove,  it always worked.