Samsung Electronics White Dots on DLP - HD TV Internet, Internet

Worked for samsung.. It's a common problem, and they did stop manufacturing the sets because of this issue. There is a 'silent recall' in place for it. It's not publicized, but if the part fails with the white dot issue, they will do a one time repair if it's.. I think within 3 years of the original warranty expiring. It's just a crappy part. I tend to agree that is.. I mean, it's not GOOD for the consumer, but, you rarely will see a company go out of the way like this. If *I* had one of them, i'd probably be as pissed as the original complainant, but.. I wouldn't be expecting what they are, either.

Samsung does a number of these 'silent recall' things.  So, if you have a failure outside of warranty, at least with a samsung product, it's worth at least calling them.

I remember buying stuff that lasted more than 2 years.....

Cars, washing machines, TV's.......etc

While your beef with the warrantee, according to their terms, is null and void....

planned obsolescence is a consumer ripoff

You received a free repair on an out of warranty product. It is now four years out of warranty. A second free repair is an unreasonable request.

 Your scathing, acerbic, negative, insulting replies to those commenting on  your initial post only serve to illustrate the incongruous, irreconcilable  attitude you possess.
 
The old idiom no good deed goes unpunished immediately comes to mind.  Samsung initially  did you a favor  and
all that gained  them has been nothing but an additional escalating level of anger from you.

You are one sadly negative, unhappy  individual.

Almost every single TV we ever had in our family going back to the early 1960s was a defective dud. A broad spectrum of brands from Hotpoint, Philco, Zenith, GE, Hitachi, Sharp, Toshiba, on and on and on.
There's nothing new under the sun, except that TVs now have far larger screens and are far more expensive, at least at the high end.

The good news is a comparable 46 inch HD LCD probably cost little more now, than repairing your 5 year old set would. I'm actually surprised Samsung fixed your set after the warranty expired. And with 3 more trouble free years, you probably got more out of it than a lot of others did.

Yeah, Samsung sucks for allowing a clearly suspect component to go on for years without fixing the issue, but you also chose to spend a lot on a still untested technology without much of a reliability track record.
So Samsung isn't an angel in all of this, but no company can be expected to provide a second free repair 4 years or more after warranty expiration. That's expecting far too much.

I'd be elated if Vizio were to be that kind to us should I have the same issue a year from now. Also, recalls are usually only done when the issue presents a safety hazard. Yours resulted in inconvenience and waste of money, but unless the issue constituted a fire or shock hazard, don't expect a recall..

You're screwed. There's not going to be a class action lawsuit, the sets are lasting longer than samsung promised. They gave you a one year warranty from manufacturer defects. You got one year from the set without anything blowing out, legally they lived up to their obligation. They even did you a favor and fixed it out of warranty once for you. Now its 5 years after you purchased the set and you are having more issues. Guess what? Its all on you. I'll use your car analogy, would GM cover a new transmission for you now? You said they went ahead and fixed it once just past the warranty, would you expect them to do it a second time? Also, do a little research, Samsung is a cheap flawed television brand. You bought a cheap TV, you didn't opt for an extended warranty, and you want them to treat it like you have the extended warranty. Can you even prove that the card itself is flawed?

I don't see any ripoff here, you got what you paid for and the manufacturer has gone above and beyond to fix your issues when they weren't required too. Ken is absolutely right.

I realize we are not in English class, but really, would it kill you to use the 'Enter' key from time to time and have a bit of fun with paragraphs?

You say no one here that disagrees with you has any business providing their opinion? You are wrong. You posted your complaint in a public forum. That alone allows others to voice their opinion. You really believe that just because we disagree with you, that we must work for Samsung?

What you are failing to recognize is that YOU are the only one to blame here, let me explain.

1. Samsung had a 1 (ONE) year warranty on this product when you bought it, correct? YES, Correct.

2. You accepted the fact that there was a 1 (ONE) year warranty on this TV when you purchased it. No one stuck a gun to your head and made you accept those terms.

3. Definition of Warranty: A guarantee given to the purchaser by a company stating that a product is reliable and free from known defects and that the seller will, without charge, repair or replace defective parts within a given
time limit and under certain conditions.

4. Even after the warranty expired on your TV, Samsung went above and beyond their warranty and repaired the set in full, at no cost to you. You acknowledged this already.

5. Now, after more than 3 (three) years AFTER they repaired your set, it went out again. 3 (Three) years is 3x the amount of the original warranty.

So, after almost 5 (FIVE) years of ownership of a product which you bought and new only had a 1 (ONE) year warranty, you are claiming that they ripped you off.

Something you fail to realize is that electronics are prone to failure, which, is why they do not have a life time warranty. Just because some electronics last for 10 years, does not mean that a certain one that only lasts for 5 years is a rip off. Like the other dissenter here pointed out, the part that has failed was made by Texas Instruments. Samsung does not make that part and has no way of correcting it if Texas Instruments doesn't correct it.

It was also point out to you that DLP technology is going the way of the Dodo bird. Your Rip off Report is frivolous at best. Before you call me out for working for Samsung or just being an advocate for Corporate America, take the time to read any postings I have here and you will see that in 99% of them, I side with the author of the rip off report, but only when MY OPINION is that they are right in their position.

You sir are not justified and have not been ripped off.

Well, well, well, you certainly do not have anything to contribute except your opinions, Nothing! And as someone who appears willing to argue with his own shadow just because you can shout that down also! What skin do you have in this game? None. Whay business is it of yours? None. how much money has this cost you? None. As for older technology the TV I used prior to this DLP puchase was 10 years old when I bought this Samsung TV. It still works! The one I had before that was 5 years, I 'll add that up for you since you don't seem to understand anything that you didn't say, it's over 15 years old now. It still works! Your points are not in any way germaine to an inherent, chronic, issue with a flawed from the beginning part on an expensive television and Samsung's refusal to FIX what never worked from day one. I am quite sure didn't look before you wrote back, adn see for yourself that the Internet is festooned with virtually thousands of individuals, like myself who never got what they paid for in the first place! Then when Samsung did do something it was repalce a flat tire with another flat tire, adn when that didn't work, they tried to sell me another one. No I don't expect a new bulb, jerko. The bulbs are sold with a limited life span that is clearly stated. So according to your head up your anus view, and it must be very dark up there, and lonely, any product only has to last until the warranty expiration date. I can only hope that THAT is exactly what happens to an opinionated, busybody like yourself with each and every purchase you ever make! Right is right. What Samsung is doing is within their rights but I find it wholly unethical, and for that reason, no matter whether I ever reach any kind of settlement of remedy, that they should be exposed for doing nothing more than cover their behinds on a significant problem that they never actually resolved, and have no intention of doing so. This isn't about danger or saftey it is about fraud and covering up fraud. Seriously take your opinion up the street, because it is worthless, irrelevant, and none of this even concerns you, you just can't resist bloviating about something that is of no concern to you, does not affect you in any way at all, and hasn't cost you any time, or frustration or money. nor have you even looked into the sheer size and number of the faulty products sold by Samsung, you just pontificate, and that is all that matters to you. Go yodel in the canyon.  

Aparently you didn't read or comprehend the part about me NOT working for the two companies that are pertinent to this report.

Samsung's mistake in this was fixing your set out of warranty the first time, now you want this extended indefinitely.

I would guess you are a stubborn, egotistical know-it-all that keeps beating a dead horse.

EVERYTHING I posted was FACTUAL. 

What makes you think there was EVER going to be a recall?
Are the sets dangerous?

The technology was cutting edge 10 years ago, but is pretty much out of date now.

When your lamp goes out, if it hasn't already, are you  going to demand Samsung also replace that?

How about when the motor on the color wheel fails?

Looks like Samsung should provide YOU with a lifetime warranty....jerk.

So evidentially you either work for Samsung, or you are someone who thinks that a $1400 apparutus should only work right up to the last day of the one year warranty, and after that I should be satisfied because I didn't pay additional money to extend the warranty?? So I am being responded to by someone who is clearly clueless. Samsung replaced my DMD chip unit because they wanted to avoid a total recall of 22 different models all of which failed within their first two years. I have no idea how many TV's that number includes but clearly it is many, many thousands. I suggest beffore you stick your nose into a situation you have not lived through or even bothered to research that you do some finding out first. Samsung replaced the original faulty part with another faulty failing part and now wants to sell me another on but will not confirm in any way that the same thing won't happen again. Which indicates to me that they never corrected the issues and that the part can and will fail again. I aaked them to document that the issues with the part neither of the two that had spent their very short functioning lives - made it to it's third birthday. They had nothing, nor would they ever verbally say that the issue has been rectified. I asked them to warranty the part and the would not. Evidentially you think it is okay for a company to knowlingly sell thousands of televisions with a part they know does NOT function properly, and then when it fails, to replace it with the exact same flawed part that is destined to fail to make the complaint go away. Then to avoid the rcall that should havee taken place, they basically cover their own behinds by unloading one bad electronic part to replace the other. That is the absolute very least they could have done, not all that was expected of them. Some years back I had a GM car and the transmission went out after the warranty expired, It was a $1700 repair that GM covered 100% if the cost on. The difference was that GM was honest and up front about the failed transmission and offerd up a CORRECTED tranmission to RECTIFY the issue. What they did not do was replace the failed transmission with virtually the same product that had alreadyt failed!! This TV has already failed twice. The same part failed twice. The same thing than happened once, happened exactly as it did the first tine again. The fix they offer - Okay here's the same part that we cannot tell you is any different, the problem you had twice we cannot tell you has been rectified, but we are more than willing to sell you the part anyway. Probably because there are enough naive fools out there like you who think that kind of fraud is perfectly okay because the warranty had expired. Clearly you need a hobby, so why don't you Google Samsung white dots and spend 20 or 30 hours reading just how many times your best new friend Samsung has repeated the same arrogant fraud, and just how many people this very same nonsense has happend to. I don't really care what your lofty opinion is, I know what happened to me happened to thousands of other people and it needs to be stopped. 

your tv would about 5 years old, had a 1 year warranty, was fully repaired, well out of warranty and you file a ROR because the mfr won't fix it again.....free....right?

How long should they do this?  As long as you own it, right?

You do know all those DLP chips were sourced from Texas Instruments, the developer of the technology.  Why not also file a ROR on them?  Did you ask them to make it right?

I don't think anybody owes you anything.
Get you a NEW, name brand LED/LCD tv and enjoy.  The DLP is very much dated technology.

"Samsung has now made a corporate decision to bully their own customers, and take them on one at a time rather than, make good on their agregious error, eat the loss, and fix the flawed sets they sold in truckloads. This is a bad decision, and they should not get away with it!"
"If there is a class action suit out there, I am all in. If there isn't there should be. This kind of arrogant incompitence is fraud."
How, exactly, were you "bullied?"  Did Samsung refuse to kiss your butt and that's your take on it?

By all means try to file a class action.  IF you can manage to get it off the ground, the attorneys will collect millions and the clas members will typically receive a coupon good for $25 off a new set.

To sum it up, you are being a bit unreasonable

NO, I DON'T work for Samsung OR Texas Instruments.

I normally do not side with the big companies, but by your own words and admissions, I am going to go out on a limb and say that I feel Samsung has fulfilled their obligations to you as much as they should.

1. The first time it went out, they ended up covering all costs, right? So, you were out no money. This is above and beyond what they HAD to do, you WERE out of warranty.

2. The second time the TV broke you was 3 years later? Really? 3 Years and you expect them to cover it the second time? Did you buy a 3+ year extended warranty? If not, then you have no ground to stand on.

Sure, this line of TV's may have proven to not be the most reliable TV in the world, those are the breaks, however, do you really think that they should give you a perpetual warranty?

So, if for instance they fixed it again and 3 years from now you would be complaining if it went out again. 7 1/2 years after the original purchase.

Move on, buy another TV. Vote with your wallet if that is your wish, but this is not a Ripoff.