Complaint Review: Satin Youth - St. George Utah
Satin Youth Total RipOff and Fraud St. George Utah
I was like many other customers who are on Facebook who will end up seeing a product to try. I found Satin Youth when I clicked on a Headline which read Marie Osmond died and was found dead in her home which went straight to their website page. Clue #1---this was a fraud, misrepresentation and false advertisement to get someone on their website. They will use many actresses, singers, celebrity and regular people in their reports. I had also been on their website before when they used Shark Tank but I knew from the shows I had seen, I had never seen their product.Believe me, after today, no more ordering products online. Too many people are easily ripped off by various people and companies who are trying to mainstream their products and get their companies launched by any means possible, especially by fake news which leads to their products website. No honesty or integrity there on their part, just deceit and lies.
I decided to give their product a try for the 14-day free trial. I ordered Satin Youth Cream and Instant Wrinkle Reducer. I paid the postage & handling charge $3.95 for the Instant Wrinkle Reducer, San*ETHERALRADIANCESTORE8443319386NYUS as shown on my Visa bank card statement, then I was charged $1.00 process and handling fee for Satin Youth through the same company. San*Etheral Radiance Store is based out of New York and you only get through to Customer Service and they refuse to give an address. 1-844-331-9386 is their Customer Service phone number.
I was charged $4.95 for the Satin Youth Wrinkle Cream for postage and handling, GTC GENESISEYESERUM ABERDEEN NJUS as shown on my Visa bank card statement. Both orders were placed at the same time on the same website page. I placed the orders on March 10th Nebraska Central time, however, the orders did not post until March 11th,2017. I had received two emails for order confirmation from Satin Youth Customer Service on March 11, 2017, @ 6:52 pm.
On March 11, 2017, Michael from Customer Service called me at 2:44 pm concerning my order, stated my card was not going through and wanted more money for the products. I told him that my card was already charged for both products for shipping and handling, all his company had to do was process the payment which all payments were paid when the charges went through my bank on March 12, 2017, as paid. I had also told him during our conversation on March 11th that I did not want the products since he was asking for more money. I had assumed at that time Michael was going to cancel my orders and return the money for both products back to my account since the order had not been placed and products were not shipped.
No, instead I received both products on March 17th, 2017, shipped to me via USPS from the Shipping Dept at 6276 E. Tropical Pkwy #K, Las Vegas, NV 89115, both products in the same package together. The package states 1x Satin Youth Instant Red, 1x Satin Youth Cream 1194315.
I called on March 26th, 2017 when my card was charged, however, the Customer Service Representative hung up on me. I called back today on March 27, 2017, at 7:27 CMT to Customer Service and spoke to Lauren who hung up on me because I informed her that I had not had the product for 14 days and should not be charged $99.95. I should be allowed to cancel the product and my 14-day trial would end on March 31st, 2017, which is 14 days from receiving the products. Lauren informed me that I was charged the $99.95 because I did not write a product review on their website. I told her that I did not have the companies website address, only customer service's website page. She informed me that she sent me an email to my email address and it had the companies website and instructions how to write the review. I let her know the only emails I received was the order confirmation notices. I asked her to speak to a Supervisor or someone higher up because this was fraudulent and thief. I also told her that there is nothing in information on their web page referring to the charges for the sample sizes that was sent, need to write a review or will be charged 99.95 after the 14-day period.
I did not receive the products full size as she had stated. I had told her that if my money was not refunded that I was turning her and the company to the BBB, FCC, FBI, and Federal Trade Commission for stealing money from my account and for fraud. She started hollering at me and told me that it was not fraud and hung up the phone.
I called the phone number 1-844-331-9386 back several times but I was hung up on by the Customer Representative.
I called the Customer Service number for Satin Youth which is listed on the box at 1-855-337-5679 and spoke with Raphael. I told him the same thing I told Lauren. He asked if I had tried the product. I told him that I tried it for one application and did not get the instant results from the product as stated in their ad. He had told me that when I put on the Instant Wrinkle Reducer and I should have felt a tingling sensation which indicates the product is working and wrinkles should disappear within a few minutes. I informed him this did not happen. He told me I should have used the product for the 14-30 days and then I would see results.
I was told by Raphael that I could not get any of my money refunded because I was past the 14-day trial period. I told him I received the products in the mail on March 17, 2017, and my trial period should be over on March 31st, 2017. He told me that the 14-day trial period starts the day the order is placed to the company and not when the customer receives the product. I asked to return the product for a full refund. I was told that I could not receive a full refund because I removed the packages plastic wrap seals and used the products. I had informed him that neither one of my products had a plastic wrap seal on the packages-- the cream jar or the serum tube as he said they are supposed to have. He reiterated that I was basically lying and that I took the wraps off to use the products, which I informed him again that this was not the case and then the company must of either sent me used products or left the plastic wraps off the containers. I still have the USPS bubble wrapped mail envelope both packages were mailed in that states both trial size boxes were mailed in the envelope together.
I told him that this is wrong and that I was turning the company into the BBB, FBI, FCC and FTC for fraud, product misrepresentation and possibly going on the internet and see how many women have experienced the same thing and start a class action lawsuit. After I told Raphael this, he immediately stated that he would refund me 50% of the $99.95, cancel my order for both products and would not charge me $89.95 for the Satin Youth Wrinkle Cream since my 14-day trial was not up until March 29th, 2017. I told him that since my trial was not up until March 29th, 2017, then I should get a full refund for the Instant Wrinkle Reducer as well. He had also told me that since he was refunding my money in 5-10 business days that I could not report the company to any of the Bureau's for fraud and misrepresentation because he has corrected the problem.
I received two emails from Support @SatinYouth.com for the cancellation of both orders which states: This email is to inform you that your subscription status has been recently updated and any ongoing or all future charges have been canceled as per your request.
If you have any questions about the cancellation of this subscription, or if you would like to re-activate the same in the future, please feel free to contact our Customer Service team.
This report was posted on Ripoff Report on 03/27/2017 08:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/satin-youth/st-george-utah-84770/satin-youth-total-ripoff-and-fraud-st-george-utah-1364196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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